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Summer Employee Privileges


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Employ Privileges at Smuggs

Employee Recognition, Special Events, and Privileges



Employee Recognition
Excellence in Guest Service is the foundation of our success as America's Family Resort. The friendly, welcoming and helpful demeanor that employees consistently display to guests is mentioned quite frequently in guest comments about their Smugglers' experience.

Guest of One is Smugglers' guiding principle fo customer service ... put simply, it's treating each guest as though they are the only guest! Employees who go above and beyond their normal job responsibilities in demonstrating exemplary guest service may be recommended for recognition. This recognition may include a description of the employee's Guest of One efforts in the employee newsletter and an award of $25 in Smugglers' Gold that can be redeemed as cash for Resort dining, programs, and services. Sign up for the employee newsletter at smuggs.com/empnews

I just wanted to send you a quick note to let you know how wonderful Katie De Lima was when we checking in on Sunday, July 1st. I was with my parents, who were checking our entire family into 6 units. My parents, who are great & mean well, tend to take over the entire place, along with other family members interrupting with what they were trying to find out, so it wasn't easy for Katie. She was as sweet as could be & instead of getting annoyed or flustered, she kept trying to do what everyone was asking of her. Katie was the epitome of the customer service person you would want at the front desk and I wanted you to know how much she was appreciated. She never stopped smiling even though I know she probably wanted to scream! She was even kind enough to tell me to give her name to the rest of the family that was coming in later since she was familiar with our file & could help them quicker than another person who wasn't.

While on his rounds in the Notchville area, Charlie Burgess discovered a family inadvertently caught in the stream in a rush of high water. The stop logs that normally restrict the stream flow had been removed. Charlie quickly got out of his vehicle and helped the guests out of the high water. The guests were very grateful for the help. Charlie then went to put the stop logs back in place, and with a bit of time and effort, was successful.

Last Tuesday, Oliver Blackman walked up to our shuttle to bring guests back to the resort and noticed the muffler half detached and hanging down underneath the shuttle and deemed it unsafe to drive back. Oliver went over to Stowe’s maintenance area and was able to attain some materials to tie the muffler up. He crawled under the shuttle and rigged it up enough to safely drive it back to the resort. When Jay took the shuttle to the shop to be fixed, they said the muffler was engineered so well they almost didn’t need to fix it, but nonetheless, they did fix it the correct way.

How Do You Like Us?

That's the question we ask our guests after they've completed their Smugglers' vacation and returned home to savor their great memories! In the How Do You Like US (HDYLU) comments, many guests mention particular employees and departments who have helped them out or who they have enjoyed interacting with. Employees mentioned by guests in the HDYLU will be highlighted on a weekly basis on this page, beginning in early July. Each employee listed will be in the running for prizes at our end of the year party and one will be selected at random to receive $25 in Smugglers' Gold during the next operations meeting.


Employee Newsletter
Notch Necessarily the News is available every Thursday to all employees. Stories and photos are always welcome - get in touch with Michelle Archer in Human Resources at x8584 or marcher@smuggs.com to share ideas.

The most current issue is posted weekly online.
Special & Upcoming Events for Employees

Stay tuned for upcoming events!

Be a Smuggler Rewards Program

Take advantage of all that Smugglers' has to offer. Regular exercise and activity improves health, mood, and attitude. PLUS, with the Rewards Program you can earn Smugglers' Gold for checking out the great programs and facilities that our guests experience while on vacation with us.

How the Program works:

* Participate in or attend any of the Resort activities listed in the brochure.

* Visit the nearest reward stamp location within 1/2 hour of completing the activity.

* When you've collected 10 stamps on your rewards card, turn it in at Guest Services.

* Receive $20 in Smugglers' Gold to spend at any Resort location!

Reward Stamp Locations:
* Tennis Center
* Activities Desk
* Guest Service Desk
Employee Privileges
Summer 2017 Privileges available to Smugglers' Employees

Local Discounts Discount Access
Boyden Valley Winery 20% discount when you purchase a case of wine Present your name tag or employee pass
Essex Outlet Cinema Matinee price for any movie (excluding 3D) Present your name tag or employee pass
Hearth & Candle Restaurant 20% Discount Present your name tag or employee pass
Mortgage Financial Free application fee (including appraisal & credit report) (802)793-0856
Verizon rates & services Discount on monthly access fee Present your name tag or employee pass
Wendell's Furniture 18% discount (regular priced items; not price-locked) Present your name tag or employee pass

The Vermont Attractions Association is your guide to family fun, Vermont style! Please check this list for complimentary or discounts available at many Vermont attractions. We recommend always having the Employee Discount Form completed as an easy and basic form of identity. You need to download this form and bring it to the Human Resources office for signature.

Resort Privileges Summary - All Categories Access
Access to pool complexes, water slides, hot tubs & natural swimming reservoirs for employee & immediate family with pass All categories, 16 hrs/week employment Show your RFID card
Five day pool pass loaded onto your RFID card. Employees who work less than 16 hours per week Show your RFID card

Resort Benefits Discount Access
3 Mountain Outfitters 25% discount Present your name tag or employee pass
Appliance purchasing Purchase at Smuggs cost Call maintenance at ext 1158
Country Store 20% discount Present your name tag or employee pass
Country Store $1 coffee refill with your own mug (does not apply to specialty beverages at The Perk) Present your name tag or employee pass
Direct deposit Automatic Deposit into participating bank Stop by the Human Resources office
Educational reimbursements 50% reimbursement for job-related courses with approval Manager approval required
FunZone 2.0 Event Rooms 20% Off Birthday Party packages
Smugglers' Notch Resort Facilities & Services Majority of resort facilities & services free or discounted Present your name tag or employee pass
Food & Beverage venues 40% discount Present your name tag or employee pass
TREASURES Child Care $30 per day, per child Call ext 1180
Vacation discounts Discounted lodging through Resorts Condominium International (RCI) Call Owner Services ext 1390

Category Specific Privileges
Contact or visit Human Resources
401K Retirement Savings Plan Pre-tax retirement investment plan 1000 hours worked within one year of employment, ages 21 & older
Combined Time Off Compensation for time away from work Categories 3 & 4
Flex spending account Pre-tax health care & dependent care expenses

The Employee Handbook describes important information about Smugglers' Notch and its policies, benefits, and expected code of conduct for its employees. When applying for a job, you will be asked to indicate that you have reviewed the Smugglers' Notch Employee Handbook and return the signed form in person or via email to employment@smuggs.com or fax to 802-644-8580 or send it via mail to:
Human Resources
4323 Vermont Route 108 South
Smugglers' Notch, VT 05464-9537
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NEW Funzone 2.0: The Next Dimension in Family Fun! Click to learn more

Save up to 15% on your summer vacation when you bring two other families! Call today for details!

Save up to $300 or $400 on your summer vacation! Call today!

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