Pass & Badge Owner's Guide

SMUGGS 360°:
The Smuggs 360° Pass will be a photo ID Pass (Adult or Youth) that is valid for Winter 2010/11 & Summer 2011 or Summer 2011 & Winter 2011/12 season. This ID will be required by each individual to gain access to Smugglers' facilities. Your photo ID Pass can be obtained at the Village Center Ski & Ride desk located in the main Village area behind the Clock Tower.

ARRIVAL & VILLAGE PARKING:
The main Village parking lot or the Mountainside Pool parking lot are the best choices for your vehicle once you have arrived. There is no need for using your vehicle to gain access to any location since Smuggs provides complimentary shuttle service to all waterpark locations. The shuttle is on demand at ext. 7000 once you are in the resort.

RESORT AMENITIES:
Your Smuggs 360° pass includes unlimited access to our 8 heated pools and 4 waterslides, the indoor FunZone Family Entertainment Center full of climbing inflatables, disc golf, mini golf, plus 20% off regular prices at 3 Mountain Outfitters and 20% off our award-winning children's programs (for ages 3 weeks to 17 years). You will need to provide your Pass to receive access or discounts at the time of purchase or use.

In addition to the above inclusions, Smugglers' offers discounted lodging and you can inquire for lodging only for family or friends at 1-800-521-0536.

HOURS OF OPERATION:
The Smuggs website is the best location to understand all of what the resort has to offer. Please refer to the approrpriate locations listed on our Summer 2011 pages to get your most updated information.

PASSES:
Just wear your Pass (with a lanyard or armband provided) and show it to the lift attendant each time you ride a lift. There is no need to visit the ticket windows!

BADGES:
Simply present your Badge at any of our ticket windows to receive your free or discounted lift ticket. Ticket windows are located in front of the Village Center at Morse Mountain, and in the Base Lodge at Madonna & Sterling Mountains. *No other discounts apply to discounted Badge tickets.

THE HYBRID:
Sometimes it's a Pass, sometimes it's a Badge. On non-holiday, midweek days, just wear your Hybrid like a Pass. On weekends & holidays, present your Hybrid at one of our ticket windows, just like a Badge.

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	•	20% OFF regular prices at 3 Mountain Outfitters
	•	20% OFF regular prices at 3 Mountain Equipment
	•	20% OFF high performance ski or snowboard equipment demos at 3 Mountain Equipment
	•	50% OFF all single and multi day Ski and Snowboard equipment rentals
	•	50% OFF all single and multi-day alpine & cross-country group lessons
	•	50% OFF all cross-country and snowshoe trail fees (FREE w/Alpine Season Pass)
	•	50% OFF admission to The FunZone Indoor Family Entertainment & Recreation Center (FREE w/Alpine Season Pass)
	•	20% OFF all children's ski & snowboard camps
	•	20% OFF Monday - Friday and 50% OFF Weekends for full-day nursery programs at our state-of-the-art child care center, TREASURES! (minimum 24-hour advance reservations required, space available)
	•	FREE admission to indoor pool and hot tubs (with Alpine Season Pass only)
	•	20% OFF Boyden Valley Winery (Wine Case) purchases
	•	50% OFF midweek daily lift tickets to Mont Sutton, Quebec or 25% OFF weekend lift tickets (non holiday) w/Season Pass
	•	The Vacation Connection - Worldwide Resort Condominiums International (RCI) vacation exchanges
	•	Preferred lodging rates at Smugglers' Notch Resort - Call 1-800-521-0536

Smuggs 360° Pass includes all of the above PLUS these additional Summer benefits:

•	FREE admission to our World of Water including Courtside Pool & Hot Tubs, Mountainside Water Playground, Notchville Park, and Rum Runners' Hideaway. Check Pool web pages for hours of operation
•	20% OFF our award-winning Summer Children's Camp programs for 3 weeks to 17 years (excludes specialty camp progams)
•	Smuggs 360° Pass with FREE admission to The FunZone Indoor Family Entertainment & Recreation Center daily 3:00 pm - 8:30 pm
•	The Woods Course an 18 hole disc golf course.
•	Woodland Mini-Golf a 9 hole family fun miniature golf adventure course
•	20% OFF full-day nursery programs at our state-of-the-art child care center, TREASURES! (minimum 24-hour advance reservations required, space available)

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The Tuning Pass: Keep your skis or snowboard like new all season long! Stop by 3 Mountain Equipment and we’ll wax and sharpen your equipment on our state-of-the-art Wintersteiger Micro Jet Tuner. Just $99 for five tunes.

Season Long Equipment Lease: Why rent every day when you can lease for the whole season? You’ll even have the opportunity to purchase the equipment at the end of the season!

			•	Youth Used Equipment $99
			•	Youth New Equipment $129
			•	Adult Used Equipment $159
			•	Adult New Equipment $199

The Lesson Pass: Bring your Winter sports to a new level! Join any group lesson, any day, all season, with no restrictions. Just $199! (Ages 6 & older)

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Is my purchase refundable or transferable?
All products sold are non-refundable, non-transferable, may not be resold, and are to be used within the season they were purchased.

If I get injured before, or during, the season what are my options?
Please call 1-800-523-2754 and ask for a credit request form. Be prepared to submit a doctor’s note or appropriate substitute and your pass or badge product. A request for credit must be made within two weeks of the condition and will not be accepted after the close of the season. All credit requests are at the sole discretion of Smugglers’ Notch Resort.

Why is it so important that I give you my email address?
We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address.

What do I need to qualify for a College Season Pass?
Be a full-time college student for the 2011-12 school term - defined as carrying a full course load and/or a minimum of 12 credits in both the Fall and Spring semesters. You must be able to provide one of the following in person at the Ski & Ride Desk:

		•	Your college photo ID plus one other form of valid photo ID
		•	An original signed letter from your school's registrar confirming your full-time status (on school letterhead and embossed with school seal). If you do not bring this with the embossed school seal, we will not be able to process your pass!

College Season Passes will only be issued in person at the Ski & Ride desk to purchasers who meet the full requirements stated above.

Do I receive any other discounts with the purchase of my Pass?
Yes, Smuggs Season Pass holders will receive significant discounts around the resort. In addition, we may offer specials throughout the season, please make sure you provide a valid email address at the time of purchase so we may keep you informed. You can also refer to the benefits above for a list of applicable discounts.

Will I have to sign an Acceptance of Risk form?
Yes, every Pass and Badge holder must sign an Acceptance of Risk form. If you purchase through our online pass store then you will use our eSignature form. When you order online you will not receive anything in the mail. For phone and mail orders, and Acceptance of Risk form will be sent in the mail. For orders placed in person, an Acceptance of Risk form will be signed at the Season Pass Desk.

When will I receive my Season Pass?
If you purchased online and selected to use a photo from a previous year then your product will be mailed directly to the specified shipping address. If you purchased online and do not have a photo on file then you will need to come to the Ski & Ride Desk. Upon obtaining a valid photo will be print your product.

If you purchased by phone or mail you will need to bring your pink confirmation letter to the Season Pass Desk for a photo. Be sure to sign the Acceptance of Risk form on the back of your confirmation letter. You may also select to use a photo from a previous year. Simply check the box and mail us back the signed release form. Upon receipt of this form we will mail your product to your shipping address.

If I have questions about my season lease program what number should I call?
If you sign up for our Season Lease program you will receive a mailing in late November to Early December. Please contact our rental equipment shop at 1-802-644-1128 with specific information about the equipment.

When will I receive information about the Mini Mites or Mitey-Mites program?
Mini Mites and Mitey Mites information will be sent in the mail in December, just prior to the season.

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