Employee Recognition
Excellence in Guest Service is the foundation of our success as America's Family Resort. The friendly, welcoming and helpful demeanor that employees consistently display to guests is mentioned quite frequently in guest comments about their Smugglers' experience.
Guest of One is Smugglers' guiding principle fo customer service ... put simply, it's treating each guest as though they are the only guest! Employees who go above and beyond their normal job responsibilities in demonstrating exemplary guest service may be recommended for recognition. This recognition may include a description of the employee's Guest of One efforts in the employee newsletter and an award of $25 in Smugglers' Gold that can be redeemed as cash for Resort dining, programs, and services. Sign up for the employee newsletter at smuggs.com/empnews
A guest was walking up the stairs to the Ozone in the FunZone 2.0 when she dropped her keys. They fell down between the staircase and the wall and ended up underneath the staircase. Brandy Mitchell tried to help the guests retrieve the fallen keys from the stairs, but they could not get to them. Brandy figured out where the keys had landed and realized it was part of the storage closet in the Refuel Café. She was able to cut a small hole in the sheetrock ceiling in the closet, retrieved the keys, and returned them back to the club owner guest.
How Do You Like Us?
That's the question we ask our guests after they've completed their Smugglers' vacation and returned home to savor their great memories! In the How Do You Like US (HDYLU) comments, many guests mention particular employees and departments who have helped them out or who they have enjoyed interacting with. Employees mentioned by guests in the HDYLU will be highlighted on a weekly basis on this page, beginning in early July. Each employee listed will be in the running for prizes at our end of the year party and one will be selected at random to receive $25 in Smugglers' Gold during the next operations meeting.
Employee Newsletter
Notch Necessarily the News is available every Thursday to all employees. Stories and photos are always welcome - get in touch with Jessica Fennell in Human Resources at x8584 or jfennell@smuggs.com to share ideas.
The most current issue is posted weekly online.
Sign up to get the newsletter right in your inbox every week at smuggs.com/empnews.
Special & Upcoming Events for Employees
Stay tuned for upcoming events!
Be a Smuggler Rewards Program
Take advantage of all that Smugglers' has to offer. Regular exercise and activity improves health, mood, and attitude. PLUS, with the Rewards Program you can earn Smugglers' Gold for checking out the great programs and facilities that our guests experience while on vacation with us.
How the Program works:
* Participate in or attend any of the Resort activities listed in the brochure.
* Visit the nearest reward stamp location within 1/2 hour of completing the activity.
* When you've collected 10 stamps on your rewards card, turn it in at Guest Services.
* Receive $20 in Smugglers' Gold to spend at any Resort location!
Reward Stamp Locations:
* Tennis Center
* Activities Desk
* Guest Service Desk
Summer 2018 Employee Privileges
Local Discounts
| Local Discounts | Discount: | Access: |
|---|
| Boyden Valley Winery | 20% discount when you purchase a case of wine | Present your name tag or employee pass |
| Essex Outlet Cinema | Matinee price for any movie (excluding 3D) | Present your name tag or employee pass |
| Hearth & Candle Restaurant | 20% Discount | Present your name tag or employee pass |
| Mortgage Financial | Free application fee (including appraisal & credit report) | (802)793-0856 |
| Verizon rates & services | Discount on monthly access fee | Present your name tag or employee pass |
| Wendell's Furniture | 18% discount (regular priced items; not price-locked) | Present your name tag or employee pass |
The Vermont Attractions Association is your guide to family fun, Vermont style! Please check this list for complimentary or discounts available at many Vermont attractions. We recommend always having the Employee Discount Form completed as an easy and basic form of identity. You need to download this form and bring it to the Human Resources office for signature.
Resort Privileges Summary - All Categories
| Privilege: | Access: |
|---|
| Access to pool complexes, water slides, hot tubs & natural swimming reservoirs for employee & immediate family with pass | All categories, 16 hrs/week employment | Show your RFID card |
| Five day pool pass loaded onto your RFID card. | Employees who work less than 16 hours per week | Show your RFID card |
Resort Benefits
| Resort Benefits | Discount: | Access: |
|---|
| 3 Mountain Outfitters | 25% discount | Present your name tag or employee pass |
| Appliance purchasing | Purchase at Smuggs cost | Call maintenance at ext 1158 |
| Country Store | 20% discount | Present your name tag or employee pass |
| Country Store | $1 coffee refill with your own mug (does not apply to specialty beverages at The Perk) | Present your name tag or employee pass |
| Direct deposit | Automatic Deposit into participating bank | Stop by the Human Resources office |
| Educational reimbursements | 50% reimbursement for job-related courses with approval | Manager approval required |
| FunZone 2.0 Event Rooms | 20% Off Birthday Party packages | |
| Smugglers' Notch Resort Facilities & Services | Majority of resort facilities & services free or discounted | Present your name tag or employee pass |
| Food & Beverage venues | 40% discount | Present your name tag or employee pass |
| TREASURES Child Care | $30 per day, per child | Call ext 1180 |
| Vacation discounts | Discounted lodging through Resorts Condominium International (RCI) | Call Owner Services ext 1390 |
Category Specific Privileges
Contact or visit Human Resources
Category Specific Privileges
Contact or visit Human Resources |
|---|
| 401K Retirement Savings Plan | Pre-tax retirement investment plan | 1000 hours worked within one year of employment, ages 21 & older |
| Combined Time Off | Compensation for time away from work | Categories 3 & 4 |
| Flex spending account | Pre-tax health care & dependent care expenses |
The Employee Handbook describes important information about Smugglers' Notch and its policies, benefits, and expected code of conduct for its employees. When applying for a job, you will be asked to indicate that you have reviewed the Smugglers' Notch Employee Handbook and return the signed form in person or via email to employment@smuggs.com or fax to 802-644-8580 or send it via mail to:
Human Resources
4323 Vermont Route 108 South
Smugglers' Notch, VT 05464-9537
