Smugglers' - The 3 Mountain Minute: "Checking in?"
When you check in at Smugglers', you're probably already wondering what activities your family can enjoy that evening and how to get there (for starters: leave your car in the lot!) Smugglers' Guest Service Desk Assistant Director Lindsey McLeod divulges a few tips for maximizing your vacation experience.
What to Bring We have put together this convenient list of suggestions to help you pack for your most enjoyable vacation ever! Be sure to add your own list of things you want to bring with you. Keep in mind that most items can be purchased at 3 Mountain Outfitters and The Country Store at the Resort.
Masks will be greatly appreciated in indoor settings. This includes our restaurants, restrooms, retail, and rental locations. Masks are required on our shuttles and in the Go Zone at FunZone 2.0. Masks will not be required outdoors, in lift lines, or on chairlifts, unless required by local public health authorities.
Clothing, Footwear & Active Wear
Casual Apres Sports Wear
Insulated Mittens or Gloves
Warm Sweater or Fleece
Sneakers (required in the Go Zone at FunZone 2.0)
Sled (to tow your little ones)
Snowboard & Boots
Alpine & Cross-Country - Skis, Boots & Poles
Additional items for your mountain home Due to the enhanced cleaning guidelines, Smugglers’ does not provide comforters for Resort bedding. Each bed is made with sheets and a laundered blanket, extra blankets are available if needed. Please bring a comforter or quilt from home if that is your preference.
Games for the ride
Spare car keys
Storybooks for bedtime
Dressing for Outdoor Fun
The Right Clothes We recommend a warm water proof jacket and ski pants, warm sweater or fleece, insulated waterproof mittens (no gloves or knitted mittens for children), warm socks (not cotton please), goggles, a neck gaiter (not a scarf) and a hat that covers the ears. Do not use loose clothing that can get caught on the lifts. For children, as well as adults, the best way to stay warm is to dress in layers. These clothing items can be purchased at 3 Mountain Outfitters.
Ski Boots that Fit It is very important to get boots that fit. Boots should allow you to wiggle your toes. If you can't wiggle your toes, then your feet will be cold. However, boots should not allow you to turn your foot side-to-side within the boot. If you can turn your foot inside the boot, you won't be able to control your skis.
Ski & Snowboard Safety Check Be sure to bring (or you can rent them here) skis and snowboards with steel edges, ski brakes, runaway straps or snowboard leashes. Have the bindings safety checked at an accredited sport shop. Our Repair Shop can check bindings when you arrive. Every size of equipment can be rented from 3 Mountain Equipment. Snowboard rentals are available for children as young as age 3, ski rentals for children as young as 2 years.
Helmets Put a lid on it! The National Ski Areas Association, the trade association for ski areas across the country, recommends that skiers and snowboarders make the right choice about wearing a helmet. It's up to you to educate yourself about their benefits and limitations. Ultimately, whether to wear a helmet is personal or parental choice. Helmets are available to rent or buy at 3 Mountain Equipment or you can purchase a helmet at 3 Mountain Outfitters.Did You Register In Advance For?
Payments Travel Protection Plan — Cancellation Policy — Final Payment:Make your reservation and don't worry - there's no risk of losing your deposit! A 50% deposit is required at the time your reservation is made. Full payment is due 21 days prior to arrival. Deposits will be refunded on cancellations received 21 days or more prior to your scheduled arrival. Deposits on reservations cancelled within 21 days prior to arrival will be applied to a future reservation within the next 2 years! All rates payable in U.S. Funds.
Activity Refund Policy: A full refund will be given for any Resort activity (unless otherwise noted) if cancelled prior to 24 hours in advance. Accommodations All of our Village accommodations are privately owned condominium homes. Our convenient, cozy, family-style, condominium homes, each with fully equipped kitchen facilities. Your self-housekeeping accommodation is prepared for your arrival with towels, linens, bath soap, dish soap, cookware, dishes, glassware and most paper supplies. An alarm clock is available.
Daily maid service is not available at this time due to Covid-19 restrictions. For stays of more than 7 nights, a mid-stay linen change is included. Due to the enhanced cleaning guidelines, Smugglers’ does not provide comforters for Resort bedding. Each bed is made with sheets and a laundered blanket, extra blankets are available if needed. Please bring a comforter or quilt from home if that is your preference.
Cots, cribs, bedrails, highchairs, and booster seats are available for rental with advance reservations. Some king-size beds are made up from two twins. Microwaves and VCRs or DVD players are available in most homes. DVDs are available for rental in our Country Store.
Many homes have fireplaces which are either gas or wood burning. Firewood is provided. Kindling wood may be purchased at our Country Store.
Depending on your family's needs and preferences, you might want to consider packing the following:
Powdered Laundry Detergent
Check-in time: After 6:00 pm Check-out time: Prior to 10:00 am
Early check-ins and late check-outs for your accommodations are not available, but you are welcome to use our facilities on your arrival and departure days. Our Guest Service Desk/Check-in Reception area is located in The Village Center near the Clock Tower. Check-out later than 10:00 am will result in a late check-out fee. We ask that you observe this check-out time in order to provide our Housekeeping and Maintenance staffs with sufficient time to prepare the condominium for its next occupants.
On check-out day we would appreciate your assistance with turning off all electrical appliances and lights. Please bring your room keys to the Guest Service Desk by 10:00 am.
Cash When you Need It: There is an ATM located in the Clock Tower building at the Smugglers’ Notch Village Center. There is also one located at the Union Bank in the nearby town of Jeffersonville at 5062 Vermont Route 15.
These machines service Yankee 24, Plus, Cirrus, 24 Hour Access, VISA, MasterCard, Discover, American Express, and Express Club. Not all card services are available at all locations.
Canadian Funds can be exchanged at the Union Bank. The Union Bank can exchange other foreign currency with a transaction fee.
Mail & Delivery Services: US Postal and Federal Express pick up each business day at The Guest Service Desk.
Telephone Messages:Should you need to be reached during your vacation, please have your caller phone our Village Operator at 802-644-8851, dial 0. The call will be forwarded to your accommodation. All of our Vacation Homes are equipped with voicemail. Emergency messages will be delivered.
Guest registration is made under one name. If you are lodging with more than one family name, advise your caller of the name under which the reservation was made. Outgoing long distance telephone calls from your accommodation require a calling card, a major credit card, collect call or third party billing. Calling Cards are available for purchase at the Country Store. We do not charge for local of toll-free calls.
Cell Phones:Cellular service is available for AT&T, Sprint, Verizon Wireless and T-Mobile. Other carriers may have service, but roaming charges may apply. The cell towers are located both in the Village and at Base Lodge so you should be able to receive a signal in your vacation home and while on the mountain!
FAX Sending & Receiving:A fee based FAX machine is available at The Guest Service Desk for FAX service. For incoming/outgoing FAX the first two pages are free and $1.00 for each additional page. The FAX number is (802) 644-1230.
Pets: Smugglers' Notch Resort welcomes ADA Service Animals, as such a service animal may have been in the home prior to your arrival. Personal pets, including support animals, are not permitted in the resort. A $500 fee will be assessed if a pet or evidence of a pet is found in the home. Area Dog Boarding Options
Medical Emergencies: In the event of a medical emergency during your stay, you should contact “911” immediately with all available information including location and the patient's current condition. “911” will contact The Guest Service Desk and dispatch Cambridge Rescue Squad and Smugglers’ Security.
Kinney Drugs is located on Route 15 West, approximately 8 miles from Smugglers' Notch Resort. Copley Hospital in Morrisville is a 30 minute drive East. Fletcher Allen Medical Center in Burlington is a 45 minute drive West of Smugglers' Notch.
The Village Shuttle The on-demand Village Shuttle runs daily from 8:00 am - 12:00 midnight throughout the Resort. The Shuttle is convenient for visiting our pools, the Country Store and 3 Mountain Outfitters as well as our restaurants, and the Teen Centers.
The Upper Mountain Shuttle Take the Upper Mountain Shuttle to the base of Madonna and Sterling Mountains. The shuttle runs from 8:30 am - 4:30 pm from the Welcome Sign in the Village Center. Internet Services: The wireless network (SmuggsWifi) is available in our Vacation homes and throughout the Resort. The service is included in our Resort Fee and Vacation Package service charges; otherwise there are additional fees. In order to use the service you must register your devices. You will need the Smugglers’ reservation number, which can be found on your itinerary in your Welcome Packet. If your browser does not bring you to the WiFi registration page (smuggs-wifi.net) contact the WiFi Technical Help Desk at ext. 5100 (from your Village Home) or 802-355-1001 (from your cellular phone). All other assistance should be through the Request Help link on the Registration or Welcome pages. Our Guests Want to Know - Frequently Asked Questions
"Is the road between Stowe & Smugglers' open?" Route 108 through historic Smugglers’ Notch Pass is very steep and winding and is CLOSED in the Winter from mid-October through May. This 4 mile stretch of road connects Stowe and Smugglers’ Notch Resort. You may access Smugglers’ Notch Resort from the northerly direction via Route 15 to Route 108 South. Winter Directions
"Where do we check-in?" As you turn left into our Resort from Route 108, bear right and then bear left and proceed to the parking lot on your left. Follow the signs for Guest Registration and Information. Parking spots are labeled for curbside check-in, text or call the number on the sign and our guests services team will deliver your arrival information and keys. In-person check-in is also available. Walk under our Welcome Sign, the Guest Service Desk is located in The Village Center building behind the Clock Tower. For in-person check-in we ask that one representative from the family proceed to the Guest Service Desk. Please check-in at The Guest Service Desk as soon as you arrive in the Resort, and then enjoy our facilities. Expect to be in your condominium home after 6:00 pm.
"What supplies will be in my Village Home?" Homes are ready for your arrival with bath towels, linens, blankets and pillows. Your condominium will also have hotel size bars of bath soap, toilet paper, paper towels, tissues, dish towels, dish soap, sponges, trash bags and cleanser. We suggest you bring your hair dryer from home.
The kitchen in your Village Home includes pots, pans, plates, glasses, silverware, cooking utensils, a toaster and an auto-drip coffeemaker. All Village Homes (studio and larger) have a stove and refrigerator. All Village Homes either have a stacking washer and dryer or have access to a washer and dryer in the building.
We recommend bringing along items such as salt and pepper, plastic wrap, aluminum foil, napkins, powdered laundry soap, shampoo, and condiments. Many sundries and personal items are also available in the Country Store. As pots and pans in the home are stainless, you may wish to bring a non-stick fry pan or griddle.
"Are towels provided at the pools?" You are welcome to use the bath towels from your Village Home, but most people prefer a larger beach towel. We suggest that you bring along a beach towel from home to use at the pools.
"Does my accommodation provide a hair dryer?" We suggest you bring your hair dryer from home.
"What is available for dining at the Resort?" Our convenient, cozy, family-style, condominium homes, each have fully equipped kitchen facilities. If you would like to have groceries delivered to your guest room, please complete this Smuggs Country Store Order Form by entering the quantity of items you would like to receive in the left column. Once you have completed making your selections, please email it to email@example.com or fax your list to 802-644-2713 attention: Country Store, 10 days prior to arrival and we'll make sure your groceries are waiting for you in your Vacation home upon your arrival! For more information or questions please call 802-644-1196.
When it comes to dining, variety defines the Smugglers' menu of options. You'll find everything from on-mountain, cafeteria-style eateries to full-service restaurants including the Morse Mountain Grille & Pub, Village Pizzeria with Italian specialties, and fine dining at The Hearth & Candle, or choose breakfast and lunch from The Green Mountain Deli or a snack from Ben & Jerry's Scoop Shop. Not far from the Resort, but within a 10-minute drive, there are additional choices featuring ethnic, regional and continental cuisines. Tips for traveling with your children
Convey excitement about your upcoming vacation.
Show your child pictures of your destination.
Pack a goody bag. Always pack more toys than you think you will need.
Bring water and plenty of snacks, such as raisins, animal crackers, granola bars, or small juice cartons.
Bring along wipes for cleaning up.
Plan frequent rest stops. Break up your trip so your kids can stretch and run around to let out energy.
Be flexible. Go with the flow.
Traveling to & from Canada
U.S. and Canadian citizens 19 years & older who enter the U.S. at land and sea ports of entry from within the Western Hemisphere will need to present government-issued photo ID, such as an Enhanced Driver's License or a passport as proof of identity. Children age 18 and under will be able to enter with proof of citizenship. Verbal claims of citizenship and identity alone will not be sufficient to establish identity and citizenship for entry into the United States.
U.S. resident aliens will also need a Green Card.
All other foreign country residents will need their valid passport with I94 document. If you are crossing the American/Canadian border and do not have your I94 document with you, you will need your valid passport and a visa. There will be a nominal fee to prepare the I94 documentation for you. We're looking forward to your visit. If you have any additional questions please call !
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