#1 Overall Resort in the East - SKI Magazine Reader Survey 2021
Frequently Asked Questions
from Snow Sport University (SSU)
Are there special Covid-19 prevention protocols that I should be aware of when taking lessons? Yes. Smugglers’ Notch has implemented the Vermont Ski Resort Covid-19 Winter Operations Guidance from the Vermont ACCD. Specifics include the following protocols:
All SSU participants and instructors must wear cloth face coverings at all times before, during, and after the lesson.
All SSU participants and instructors must maintain 6 feet of social distancing at all times.
Chairlift requirements: Guests may only ride with family members or members of their traveling group or “Pod” (Instructors are not able to ride with guests).
SSU participants must be able to get up on their own should they fall down.
Will Group Lessons be available in the 20/21 season? Yes. The SSU will offer Group Lessons for ages 3 to adult. All Group Lessons will require advance reservations (2-hour lessons at 10:00 am or 2:00 pm). Group Lessons will be limited to six students per class.
Will Private Lessons be available in the 20/21 season? Yes. The SSU will offer several types of Private Lessons, including, Individual Lessons, Semi-Private Lessons, Family Private Lessons, & the Pro Private Equipped Lesson which allows you to demo the latest ski and snowboard equipment.
Will Children’s Camps be offered this season? No. Because so much time is spent in close proximity to one another while indoors, we will not be offering Children’s Camps this season. However, we are offering NEW Discovery Dynamos two-hour Group Lessons for 3 & 4 year olds. Parents are required to attend with their children, and the lessons will meet in Riglet Park ... our on-snow playground. Lessons will start at 10:00 am and 1:00 pm. Some parents have already elected to book Discovery Dynamo lessons in the morning and afternoon, with an independent break for lunch in-between.
Will warming stations be available during my lesson? Yes. Warming stations are located in easily accessible locations on all three mountains.
Is indoor space available for me to get dressed for my lesson? No. We ask that you dress for your lesson in your accommodations or car prior to your lesson.
Is there an all day lessons option for children? Two two-hour Group Lessons can be booked for the morning and afternoon. Group Lessons begin at 10:00 am and 1:00 pm. Parents are required to pick children up for an independent lunch if morning and afternoon Group Lessons are booked.
What do you do when it is "too cold" to ski? It is never too cold to ski or ride. At line-up we ensure that all of our customers are dressed properly. We may offer suggestions on additional gear that can make the guest more comfortable (i.e. neck warmers, hand and/or toe warmers, dressing in layers, etc.). On colder days we take more breaks. We have several buildings at the base and some summits of mountains for groups to go in. Some locations offer hot chocolate breaks as well.
Are helmets required? Helmets are not required but are recommended. There are several advantages to wearing a helmet. Helmets can decrease the severity of a head injury. They keep your head and body warmer than a hat. There are a lot of cool helmets and covers for kids that make wearing a helmet more fun. A high percentage of our customers wear helmets.
What happens if my child doesn't like it or gets cold? On colder days we try to take extra breaks. If parents dress their children properly they do not get as cold. However, some children just are not ready for the on-mountain experience. If this is the case then we will either guide them to a different experience, Mom/Dad and Me Private or Private lesson. IF they absolutely don't like it we will give them their money back and hope that we can try again next year.
How are the kids divided into the different groups? The children are divided by age and ability level. We group 3 and 4 year olds together, 5 and 6 year olds together. In the Adventure Rangers and Notch Squad age groups it depends on the number of students at each level. We try to group younger Adventure Rangers age together and older Adventure Rangers ages together and same with the Notch Squad. Most importantly we want them to be matched by skills, experience, emotionally, and developmentally.
Where do I take my "never-ever" skiers and riders to start? New this year, we have added additional beginner learning terrain in the greeting area behind the Meeting House. The greeting area is the best place to start a "never-ever" student because there is plenty of wide open space. As they progress you can move to Sir Henry's Learning Hill.
How do guests request an instructor? When contacting and scheduling their lesson with either Reservations or Ski and Ride they may ask for a specific instructor. We do our best if they request an instructor in a camp or group lesson. Priority is given to private lesson requests.
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