America’s Family Resort
#1 Family Resort in the Northeast FamilyFun Magazine
Smugglers' Notch Resort Guest Reviews
Read our guests' comments...
Since the Winter of 1987/88 we have surveyed our guests and asked them "How Do You Like Us?"We use the survey results to refine our programs, activities and amenities to bring our guests the
Best Resort For Family Fun Anywhere!
The internet has evolved to provide instant information about anything and everything, and you can find reviews about Smugglers' on many sites. We decided to share with you what our guests tell us in our surveys. We commit to you to give a balanced, candid report and let you decide.
Looking for numbers? Click here to see the graphs below.
Click on the links to read the longer comments.
Winter 2008-2009 Guest Reviews
Douglas from Cornelius, NC
Stayed 03/27/09-03/29/09
"One of the best East Coast skiing experiences we have had."
Stephen from Worcester, MA
Stayed 03/13/09-03/20/09
"We feel that our 2 week timeshare has provided us with 7-8 years of high quality and comparatively inexpensive vacations. We have really gotten our money's worth."
Pam from Ridgefield, CT
Stayed 02/27/09-03/01/09
"It is a great family resort. Everyone we interacted with was very nice and family oriented. My 12 year old did a snowboard lesson. He is level 6/7 and it was probably the highlight of the trip - he loved the instructor and learned some new skills. Instructor very positive."
Sarah from Strafford, NH
Stayed 2/22/09-2/23/09
"Loved the terrain - very challenging but beautiful and kept us interested - something for everyone."
Christina from Foxboro, MA
Stayed 2/21/09-2/23/09
"I was thoroughly impressed with the housekeeping maintenance. Everything we needed was available, the place was immaculate, and the feeling was cozy and warm. It really felt like home."
Louis from Westwood, MA
Stayed 2/19/09-2/21/09
"The ski camp was great. The staff was so welcoming to our kids. They made us feel very secure about leaving the kids for the day. The staff gave us nice individual feedback about how each child did. The kids love it. I would definitely recommend it to others."
Tyce from Shelton, CT
Stayed 02/06/09-02/09/09
"Hands down the most affordable luxury accommodations in the North East with staff accommodating every possible aspect."
Christopher from Laurence Harbor, NJ
Stayed 1/21/09-1/26/09
"The room we stayed in was good for my wife and daughter. It was obvious that it was one of the older units and it needs some updating but all-in-all it was fine for our needs."
Jacqueline from Titusville, FL
Stayed from 1/18/09-1/25/09
"We love Smugglers'!!!! There is no other resort that can surpass the quality that Smuggs does."
Greg from Winchester, VA
Stayed 1/18/09-1/24/09
"Fantastic experience-probably the best family vacation we have had."
Nicole from Cranston, RI
Stayed 1/17/09-1/18/09
"Best ever for all family members, amazing children's program, beautiful room, superior customer service."
Mark from Williamsville, NY
Stayed 1/15/09-1/19/09
"Very impressed with accommodations and cleanliness, and I am hard to please!"
Louella from Colchester, VT
Stayed 1/10/09-1/12/09
"Booking with Smugglers' Notch was easy and staff was very nice to work with!"
Megan from Cambridge, MD
Stayed 1/9/09-1/16/09
"This is our second year as owners--it has already proved to be the best decision we have made for our family! The girls are little (3 years and 17 months) and love SMUGGS--we look forward to returning every year and sharing a little piece of paradise with them!"
Peter from Huntington, NY
Stayed 1/8/09-1/11/09
"Excellent family bonding experience. Our only negative was that the smell from cooking from the below condo was somewhat overwhelming one night. Not sure there is much that can be done about it."
Henry from Syosset, NY
Stayed 1/4/09-1/9/09
"Kids are in camp and parents are worry free."
Kersten from Wilton, CT
Stayed 1/4/09-1/9/09
"Location was superb for us. The accommodation layout was a bit funky with younger kids on one end and master bed in the other and the beds were pretty basic."
Pam from Franklin, MA
Stayed 1/4/09-1/7/09
"It was fabulous! All of my kids cried when we left."
Wade from Natick, MA
Stayed 12/24/08 - 1/3/09
"Your staff is outstanding and highly sensitive to providing an exceptional customer service product."
Joanna from East Hampton, NY
Stayed 12/23/08-12/26/08
"First time my family went away all together. Still talking at the end. Surprising well."
Aaron from Princeton, NJ
Stayed 12/19/08-01/02/09
"Keep improving on demand shuttle availability, and snowmaking quantity/quality, and fix atrocious internet speed."
Drake from Andover, NJ
Stayed from 12/13/08-12/20/08
"Great Family Togetherness Experience"
Tina from Laredo, TX
Stayed 12/12/08-12/20/08
"The only reason I chose Smugglers' Notch was for your reputation for the children's program and I was not disappointed. The instructors were great and friendly."
Denise from Whitestone, NY
Stayed 12/12/08-12/14/08
"The camps were amazing! My children not only learned how to ski in a weekend but had a lot of fun with the group. Staff was patient, efficient and very experienced. The camp made the 8 hour drive worth it! Best place for kids to learn!"
Winter 2007-2008 Guest Reviews
Catherine from Apex, NC
Stayed 3/31/08-4/05/08
"The Owls building was beautiful, very clean, and well kept."
Wendy from Bridgewater Corners, VT
Stayed 3/30/08-4/02/08
"We got a glorious sunny warm day one day, and a powder day in the woods the next. Skiing fresh powder up to our knees on March 30 with both our kids will be one of our all time hightlights from Smuggs."
Pamela from Mattapoisett, MA
Stayed 3/27/08-3/30/08
"My now five year old daughter stayed at Treasures when she was 2-1/2. I was so impressed with the facility and staff then, that I had no hesitation in dropping off my 5 month old triplets during this vacation."
Cara from Lambertville, NJ
Stayed 3/25/08-3/31/08
"Ski mountain very well run. Reminded me of visits to Crested Butte, CO."
Kelly from Somerset, NJ
Stayed 3/22/08-3/27/08
"Fantastic; great to be outside, breathing the air and exercising as opposed to what we usually do: go south, lay out on a beach, sunbathe and eat too much!"
Kathy from Strongsville, OH
Stayed 3/22/08-3/27/08
"This was my first time at a ski resort. I liked the casual atmosphere and close proximity to lifts and services for my children."
Malina from Pennington, NJ
Stayed 3/21/08-3/25/08
"Our experience booking this vacation was great. The only issue we had was that we could not be told what accommodation we would have until arrival. Since this was our first visit to Smugglers' Notch, we would have liked a bit more information on our accommodations prior to arrival. Also, 6 pm is very late for check-in time, especially for us, as we had a 21 month old baby."
Tammy from Ridgeland, MS
Stayed 3/17/08-3/22/08
"It was the perfect vacation. We were picked up by the shuttle and never had to leave the resort. We had plenty to do while we were there and all 5 of us learned to ski! We made many memories."
Lea from Chicago, IL
Stayed 3/16/08-3/22/08
"Overall, we thought Smuggs was brilliant."
Mary from Fairfax, VA
Stayed 3/16/08-3/21/08
"I cannot say enough about the tirelessness, patience, and overall quality of this staff. If there is any reason for people to choose Smugglers' over any other resort it is for the kids' camp programs. All of my kids are first time skiers, and they were ALL enthusiastic about going each morning to their respective camps."
Maura from Basking Ridge, NJ
Stayed 3/16/08-3/21/08
"Location was everything for us. [Our Mountainview] home was in good shape considering it was one of the first built a smuggs."
Mark from Grantham, NH
Stayed 3/16/08-3/21/08
"We were given incorrect information on where my son's Discovery camp was meeting, which caused a bit of a stressful first morning of skiing. Other than that, everything was great."
Christine from Glenmoore, PA
Stayed 3/16/08-3/21/08
"I had to make several calls to see if the room we wanted was available and to switch dates because of my children's spring sports schedules - ever time I was dealt with efficiently and patiently. Nice experience."
Marc from Gorham, ME
Stayed 3/16/08-3/21/08
"Kiri and Jess were great at working with my very shy 3 year old daughter. By the 3rd day she was riding the chair lift and having a great time!"
Eric from Camp Hill, PA
Stayed 3/16/08-3/21/08
"Everyone was extremely polite and helpful. Surprisingly, since it was so busy. I didn't expect the extra service we received."
Melissa from Dresher, PA
Stayed 3/14/08-3/20/08
"Our kids weren't sure that they wanted to take lessons, but they loved every minute of the lessons. I can see why parents would want their kids to have such a fun and educational experience."
Scott from Cohoes, NY
Stayed 3/14/08-3/16/08
"It was a long drive, but worth it."
Scott from Cornwall, ON
Stayed 3/09/08-3/15/08
"I love your hill. I was here over 20 years ago. It was good to come back."
David from Toronto, ON
Stayed 3/09/08-3/14/08
"We had an excellent time. My kids are both asking to come back next year."
William from London, ON
Stayed 3/08/08-3/16/08
"We love vacation ownership. We have actively used RCI for years."
Jayne from Donaldson, ON
Stayed 3/08/08-3/14/08
"We have only been skiing for 2 years but the skiing was better than we had envisioned and the view from Madonna was breathtaking."
Scott from Sharon, MA
Stayed 3/08/08-3/14/08
"Love the Resort Social Functions. Thanks. All your extra activities always make us feel like it sets Smuggs above the rest.... lots of ways to enjoys ourselves together."
Julie from Toronto, ON
Stayed 3/08/08-3/13/08
"There is one sign that is broken on Thomke's run where the trails diverge. As a "blue run" skier we waited until someone came along that could tell us which run would be a blue run from that point. Otherwise we were blown away by the experience of skiing at the resort!"
Michelle from Hoboken, NJ
Stayed 3/05/08-3/09/08
"Treasures and it's staff are quite simply exceptional. They are the standard against which all other day care centers should be measured."
Gina from Port Orange, FL
Stayed 3/02/08-3/09/08
"We're still very happy with our [Sycamores] purchase and enjoy speaking to other owners as well as telling non-owners how great Smuggs is."
Katherine from Cheshire, CT
Stayed 3/02/08-3/09/08
"Some minor issues were taken care of very promptly, I appreciated that. The chocolate clinic/class was expensive for the product. Enjoyable, went in bad weather, not a program to miss skiing for though."
Deborah from Montreal, QC
Stayed 3/02/08-3/09/08
"Thrilled to see they are selling gluten-free foods in the Country Store."
Kimberly from Ashburn, VA
Stayed 3/02/08-3/07/08
"One of the reasons we chose Smuggs for our Winter vacation this year is that our kids had such a great time in the Summer Camp at Smuggs in 2006. We were not disappointed! Our four year old skied for the first time; the Cookie Race was a hit! Our seven year old daughter and seven year old niece had loads of fun in Ski School and even our skeptical fifteen year old (who has been skiing since he was not quite three) learned something new in his Notch Squad lesson! Keep up the good work!"
Kyle from Nashua, NH
Stayed 3/01/08-3/04/08
"The pool and Fun Zone made this vacation for us and our two year old daughter. It really was a family vacation and that's what sets it apart! I also really enjoy Nordic skiing and it was nice to be able to do some, in addition to the downhill and snowboarding."
Marianne from West Hempstead, NJ
Stayed 2/29/08-3/05/08
"We stayed in an older Riverside condo to be closer to the children's activities. The condo and building were a bit tired and in need of updating. Not our usual standard of travel but did not impact the purpose of the trip - fun & skiing!"
Fran from Porstmouth, NH
Stayed 2/28/08-3/02/08
"Wonderful, thanks for some great memories. Your ski instructors had our little ones skiing and snowboarding with confidence. What a great winter family getaway. It truly is the Disney Land of the North!"
Danny from Lanoka Harbor, NJ
Stayed 2/27/08-3/02/08
"We had the best weather ever, snowing 3 of 4 ski days, conditions were awesome, best glade skiing I have ever experienced in 20 years of skiing. Mountains are diverse and great for all levels of skiers. Truly a great place!"
Frank from Stone Harbor, NJ
Stayed 2/26/08-2/28/08
"We have visited Killington, Okemo, Snowbird, Brighton, Canyons, Deer Valley and Stowe. Each one has wonderful features, but when it comes to the total package for our family, Smuggs is always on the top of the list. Keep up the great work!"
Dave from Waterloo, QC
Stayed 2/25/08-2/27/08
"Outstanding family value. Great mountains & beginner slope(s). Superb instructors. Peerless facilities - most notably Treasures."
Carroll from Norwalk, CT
Stayed 2/24/08-3/02/08
"Your pre-trip booklet is the best. We brought our dogs and boarded them at Golden Farms and it was an excellent choice. Really appreciate your packing list."
Kathleen from Niantic, CT
Stayed 2/24/08-3/01/08
"The rental staff was wonderful with our children. This was really appreciated after a long days drive & this being our girls' (ages 3 and 8) first time on skis. The girls were really pumped when we left the rental shop. My husband also rented and was pleased with his equipment!"
Erika from Needham, MA
Stayed 2/23/08-3/01/08
"Fantastic!!!! At first I thought they were expensive to put both my kids in [ski school], but they were worth it! My kids learned to ski, loved it and the staff was great! I have already highly recommended it to my friends at home!"
Shane from Norwich, CT
Stayed 2/23/08-3/01/08
"Great family resort which has something for everyone. The ski instructors are top notch, second to none!"
Robert from Maplewood, NJ
Stayed 2/23/08-3/01/08
"Employees at Smugglers' know the meaning of service orientation. Everyone was helpful in whatever questions were posed."
Debbie from Beesleys Point, NJ
Stayed 2/23/08-2/29/08
"Everyone was great! Everyone was wonderful! All employees worked together to make this one of the greatest vacations I have had."
Gretchen from Webster, NY
Stayed 2/23/08-2/27/08
"I cannot say enough about Treasures! I am a pediatrician mother of 3 who has never put a kid in daycare before. We left our 2 year old there and felt so comfortable with the care he received. He has lots of food allergies and difficulty with transitions, and the staff went out of their way to help us and get to know him. We wish we had a Treasures back home!"
Jennifer from Wilton, CT
Stayed 2/21/08-2/24/08
"I remembered booking my son into ski school and my daughter into Treasures; when I arrived I found that neither had been done. It was easily rectified, however."
Tom from Mahwah, NJ
Stayed 2/18/08-2/24/08
"Equal to or better than our trip to Disney last year."
Jonathan from New York, NY
Stayed 2/18/08-2/22/08
"[Ski school] staff was excellent. Best thing about the resort is the friendliness of the people working there."
Joseph from New Britain, CT
Stayed 2/18/08-2/22/08
"Everyhting was flawless. It worked like a well-oiled machine."
Heather from Wellfleet, MA
Stayed 2/17/08-2/24/08
"We luckily got snow during our stay. Also we know Smugglers' Notch is not a high speed place but we do appreciate all you do to keep your trails nice, your parks maintained and your programs running. We feel welcomed even as visitors and helped when needed. We love the family feel and lack of pretence."
David from Fort Lee, NJ
Stayed 2/17/08-2/22/08
"So much to do for everyone, not enough time in day or week."
Chris from Bridgewater, MA
Stayed 2/17/08-2/20/08
"The resort offered a nice get away."
Marykay from Milton, NY
Stayed 2/15/08-2/19/08
"Dec 2006 was the first time we stayed at Smuggs because the online sources rated it #1 on the East Coast for a Family Ski Vacation. We LOVED Smuggs and came back again and will continue in the future. Even though we stayed in an older unit the [Liftside] accomodations far exceeded our expectations. The kids camps were right outside our unit. We literally rolled out of our bed."
Julie from Burlington, CT
Stayed 2/15/08-2/17/08
"AWESOME resort! My first time and I'll definitely return again!"
Glen from Newcastle, ON
Stayed 2/11/08-2/17/08
"We had an amazing time, and look forward to our return. Some areas of Slopeside [accommodations] are looking a bit tired. Updates would be a benifit."
Tammi from Shanty Bay, ON
Stayed 2/11/08-2/14/08
"We were completely at ease having Cyndi and Larry teaching and caring for our daughter while we were not with her. They made her camp days and her visit to Smuggs incredibly memorable!
Moriah from Manhasset, NY
Stayed 2/10/08-2/17/08
"Our daughter had a great time learning how to ski with Miss Sharon and Miss Jess in ski school. We were so impressed with the professionalism and enthusiasm the SSU staff showed in working with the children on and off the slopes.
Stephen from Lutz, FL
Stayed 2/10/08-2/17/08
"We are already double owners, summer and winter. Great deal, really glad we joined the family."
Alex from Ashburn, VA
Stayed 2/10/08-2/15/08
"Great family resort and super-friendly staff."
Dave from Caledon, ON
Stayed 2/10/08-2/15/08
"The conditions were great, lessons were fantastic, restaurants were a great value, but the [Nordland] room we stayed in was disappointing."
Michael from Kingston, ON
Stayed 2/10/08-2/15/08
"One [Reservations] staff member went to check a price at the equipment store for me - that exceeded my expectations!"
Laurie from Bowmanville, ON
Stayed 2/10/08-2/15/08
"Offer towels in the pool changeroom so you don't have to remember one from your room. Also - bring back the free adult lessons - I would have benefitted from this... also possibly some introductory lessons/demos at a reduced cost to give you a taste."
Anthony from Douglasville, PA
Stayed 2/09/08-2/16/08
"My timeshare at Smuggs is the best purchase we've every made."
Stephen from Potomac, MD
Stayed 2/09/08-2/12/08
"Fantastic--great accommodations--loved the ski-in/ski-out access, nice people (bus transportation folks, wait staff at restaurants), terrific terrain."
John from Southborough, MA
Stayed 2/08/08-2/15/08
"We only spent one day downhill skiing. The rest of the time we were XC skiing at the Nordic Center. Zeke was great. We had several snowfalls while we were there and he got out and kept the trails groomed, which was very important to our skiing enjoyment. Great job!"
Kevin from County Cork, Ireland
Stayed 2/08/08-2/15/08
"Excellent. We travelled from Europe because a) guaranteed snow, b) great value, and c) child-friendly. We'll be back."
Tyceoad from Shelton, CT
Stayed 2/08/08-2/11/08
"All of the guests in our group can not believe the value, quality and shear magnitude of the accommodations."
Sharon from Marlborough, CT
Stayed 2/08/08-2/10/08
"In an increasingly complicated world, dealing with Smuggs either on-line or by phone is so blessedly simple and easy. Great to have front desk staffed 24 hours."
Christine from Williston Park, NY
Stayed 2/03/08-2/10/08
"Scott gave us our [Vacation Ownership] presentation, which truly lived up to it's "no pressure" tactics. He was informative, and was able to give us specific and appropriate info. Although I am not sure if the timeshare is for us, I would still consider it."
Marion from Oshawa, ON
Stayed 2/03/08-2/10/08
"Greate ski instructors for group lessons; ski trails well taken care of; great lunch meals (Green Peppers); great accommodations; great evening social activities."
Peter from West Hartford, CT
Stayed 2/03/08-2/06/08
"I was impressed with the improvements to the FunZone since we visited in February 2007. Smuggs TV weather was not kept up-to-date while we were there."
Kathy from Coventry, CT
Stayed 2/03/08-2/04/08
"My kids said they didn't want to take lessons, but after the first lesson they loved it and went again and again...."
Shannon from Belchertown, MA
Stayed 2/03/08-2/04/08
"I was pleasantly surprised by the quality of the mountain. Skiing in the NE is getting a bit boring and Smuggs provided greater challenge and fun than I expected. I would like to explore more."
Karen from Rockland, ME
Stayed 2/02/08-2/09/08
"The family atmosphere is fun. We always have too many things we want to do in just one weeks time."
Kathy from Clemmons, NC
Stayed 2/02/08-2/05/08
"One of our best family vacations ever!"
Cynthia from Sayville, NY
Stayed 2/01/08-2/04/08
"My 20 year old thinks Smuggs terrain park is the best he has been to. Quite a compliment!"
John from Washington, DC
Stayed 2/01/08-2/03/08
"Fantastic. Very impressed with the quality and diversity of your programs for all ages of the family on and off the slopes. That totally makes up for the antiquated lifts and somewhat older physical infrastructure."
Brenda from Ottawa, ON
Stayed 1/31/08-2/04/08
"Our expectations were met because we have been there many times in the past and now expect excellent service, which we got this time too."
Marcelo from Brooklyn, NY
Stayed 1/31/08-2/04/08
"Our [Owls] accommodations were great, and we enjoyed the skiing, the ski lessons, the tubing, the fun zone, the north hill pool, the ice cream shop, and the shuttle service."
William from Mount Sinai, NY
Stayed 1/31/08-2/02/08
"[Reservations] representatives were very helpful in arranging a vacation that fit my needs."
Andrea from Newmarket, ON
Stayed 1/30/08-2/03/08
"Great! It was a lot of fun! Hills well groomed and spacious clean rooms."
Kimberly from Marshfield, MA
Stayed 1/27/08-2/03/08
"Everyone went out of their way to make sure everything was just as we wanted. Our just 3 year old son wasn't ready for Discovery Dynamos so they transferred him easily and with no addition cost to the Treasures program where he thrived and learned to love his skis!"
Melinda from Sparta, NJ
Stayed 1/27/08-2/02/08
"The Top of the Notch snowshoe adventure was the best night I can remember on a vacation. What a fun evening!"
Gary from Hendersonville, NC
Stayed 1/25/08-2/01/08
"I forgot to get a tee-shirt and when I got home was so upset so I called the [3 Mountain Outfitters] store and spoke to Nichole and she found the shirt I wanted, took the order and sent it to me. I received it today. Can you believe that?!"
Thomas from Rahway, NJ
Stayed 1/25/08-2/01/08
"The snowmakers and grooming staff did a great job of recovering from some bad weather. Glades were awesome, mountain and trails were the best, but your lifts need a serious upgrade..."
Keith from Bridgewater, NJ
Stayed 1/25/08-2/01/08
"Had rain/freezing rain one day [that] killed conditions, but groomers did a good job getting them skiable."
Steven from Staten Island, NY
Stayed 1/25/08-2/01/08
"Your boot guy is amazing! Worth the trip just for him!! Thanks Burt!"
Nicole from Smithtown, NY
Stayed 1/25/08-1/29/08
"Our [Liftside] unit was so homey and comfortable. The location was super. We literally hopped out the back door and into our skis. The lift and village were right there. So convenient especially with small kids."
Gary from Brookline, MA
Stayed 1/25/08-1/27/08
"Very nice unit, nice village, helpful staff."
Matt from Albany, NY
Stayed 1/25/08-1/27/08
"Awesome weekend. Very accomodating staff."
Richard from Holbrook, NY
Stayed 1/25/08-1/27/08
"Great terrain, friendly staff, outdated lift system."
Jen from Burlington, VT
Stayed 1/25/08-1/27/08
"We had such a GREAT weekend at Smuggs. We truly loved every bit of it...the weather was great, the snow was fresh and the accommodations were absolutely perfect. We felt like we were hours away from Burlington...no computers, no Iphones & no laundry...just a perfect weekend away with friends & family."
Margaret from Ft. Meyers, FL
Stayed 1/24/08-1/28/08
"Before arriving I read a comment that the resort needed some TLC. I found that not to be true."
Jennifer from Beaconsfield, QC
Stayed 1/23/08-1/26/08
"Excellent resort, great attention to details, nice people."
Vanessa from Harvard, MA
Stayed 1/23/08-1/26/08
"Great Family Mountain! The lift operators and ski camp folks made it a fabulous time!"
Khristine from Ludlow, MA
Stayed 1/22/08-1/26/08
"My husband was crazy for your Glades trails. Loved the mountain; disappointed in slow, old lifts, though."
Magda from Centerport, NY
Stayed 1/21/08-1/26/08
"Just being at Smuggs was relaxing! After a day of skiing I would first relax with a pint of Prohibition Ale. Then we had an early dinner and went to the Ben & Jerry's. After we went to the pool, funzone or ice skating."
David from North Branch, NJ
Stayed 1/21/08-1/26/08
"We were in and out of the rental shop in a flash!! The service was excellent."
Urszula from Robbinsville, NJ
Stayed 1/20/08-1/26/08
"Love the [Falcons] condo. Wish it was a better trail connection between the village and the Sterling
lift."
Lisa from Canton, CT
Stayed 1/20/08-1/26/08
"Our 9 & 7 year old boys really enjoyed the Log Jam Terrain Park. It was the perfect level for them to experience."
Jim from Millersville, MD
Stayed 1/20/08-1/25/08
"Our [Trailside Executives] condo was very spacious and comfortable. We had a great time. Conditions were perfect! It was like being out West! We had lots of snow!"
Karen from Canton, CT
Stayed 1/19/08-1/26/08
"You really need to consider a high speed quad for Morse."
Katherine from Amhurst, MA
Stayed 1/18/08-1/21/08
"We were surprised to discover that no regular housekeeping was offered, but [our Trailside Highlands home] was in beautiful shape."
James from Avon, CT
Stayed 1/18/08-1/21/08
"Outstanding! Location of [our Willows] home was great and kids' programs were fantastic."
Jeanne from Hollywood, FL
Stayed 1/17/08-1/22/08
"[Our Mountainview home was] a little outdated, but convenience of location to kids camp and lessons outweighed quality for us."
Maria from Treasure Isle, FL
Stayed 1/17/08-1/22/08
"I liked the flexibility to change from ski [rental] package to snowboard for my sons without much financial burden. For this reason I have recommended the resort to many friends."
Debbie from North Bellmore, NY
Stayed 1/17/08-1/22/08
"All [Guest Service Desk] staff members were kind, courteous and helpful. They all went out of their way to make our stay outstanding!"
Tamara from Hudson, MA
Stayed 1/17/08-1/22/08
"The kids had a great time so we had a great time."
Robyn from Mt. Pleasant, SC
Stayed 1/16/08-1/21/08
"[We took our kids out of school] to experience winter and skiing. They are both "A" students and missing a few days does not hurt their grades."
Josie from Miramar, FL
Stayed 1/12/08-1/19/08
"Clean and comfortable, but smelled a bit dated. A scented candle took care of it. Other than that the [Liftside] accomodations were great. Comfortable & roomy. A couple more pillows would have been nice."
Kim from Allendale, NJ
Stayed 1/12/08-1/19/08
"Camp was excellent way to introduce children to skiing; couldn't believe that my 4 1/2 year old was up riding the chair and skiing the mountain with turns all in the space of a week - highly recommend to all my friends."
Claudia from Red Bank, NJ
Stayed 1/12/08-1/16/08
"I felt very comfortable letting my younger skiers have a little more freedom after noticing how many Smuggs employees [are] on the mountain."
Matt from Locust Valley, NY
Stayed 1/11/08-1/16/08
"[The] groomers did a great job considering the thaw you just had...what was open had great coverage and was fast. We were disappointed that the glades, Robins Run, etc. weren't open, but that's not your fault."
Moira from Florence, MA
Stayed 1/11/08-1/16/08
"Smuggs always have courteous and helpful people manning their phones."
Keith from Dumont, NJ
Stayed 1/11/08-1/15/08
"Family oriented; cared about the customer."
Huong from Toronto, ON
Stayed 1/11/08-1/14/08
"Excellent family ski destination."
Dianne from Kittery Point, ME
Stayed 1/11/08-1/14/08
"Village concept and multiple activities to please all within walking distance - the only such spot in New England."
Marguerite from Fairfield, CT
Stayed 1/11/08-1/14/08
"Lessons were good. It's just hard getting one child for lessons at Sir Henry area and another child to Sterling at the same time. The staff was very good about changing lesson times without a problem."
Erik from Needham, MA
Stayed 1/10/08-1/14/08
"[Our Riverside home was] fine - not the most luxurious but plenty sufficient for our needs."
Michael from Barrington, RI
Stayed 1/10/08-1/14/08
"We had a great time. We wish the snow was better, but that is all up to mother nature. We were very happy with the staff and facilities."
Katie from Hanover, MA
Stayed 1/09/08-1/14/08
"Amazing - we have never skied five days in a row and the kids loved their ski school and teachers. The weather was crazy - as only in New England - it rained, snowed and was 60 one day so the conditions were all over the place. But there was always a positive word from all staff members."
Kathleen from Falls Village, CT
Stayed 1/06/08-1/13/08
"We purchased about 15 years ago and it is one of the best investments we ever made. Our children are grown so they do not come to Smuggs with us as often as when they were young but we look forward to bringing our future grandchildren."
Isabelle from Palm Beach Gardens, FL
Stayed 1/06/08-1/11/08
"The Little Dipper room with Jen and the other ladies made my daughter fall in love with daycare. That says how much she loved being there."
DuWayne from Waterford, WI
Stayed 1/06/08-1/11/08
"My wife and I got to spend some time together and cross country ski while the children enjoyed their camp. We also worked out and swam together. It was kind of like a second honeymoon!"
Phrances from Middletown, CT
Stayed 1/06/08-1/11/08
"The instructors for the 3-5 year olds were outstanding. They are patient, professional and excellent at teaching this age group. Pam and Vera were exceptional in their ability to encourage and make my daughter's first ski experience one that she will never forget. They created a lifetime skier in her."
Robert from Hilton Head, SC
Stayed 1/06/08-1/10/08
"The Discovery Dynamos is the best program on the planet! Pam and Vera and Diane and Charlie and all the rest are the best. The adult instructor were also great."
Tim from Charlestown, RI
Stayed 1/04/08-1/06/08
"Skiing was great! Very happy with mountain. This may sound strange but I like the slow double lifts. The big upside is trails are not over-crowded. Other mountains with high speed quads pump so many people up the mountain it's hard to enjoy the trails when most of your focus is on avoiding other skiers."
Chris from Kingston, ON
Stayed 1/03/08-1/08/08
"This is where Smuggs shines. Our children (ages 5 and 11) absolutely love to ski here because of the excellent camps.
John from Lake Worth, FL
Stayed 1/02/08-1/09/08
"My wife and kids learned a great deal and were skiing and boarding in no time. I appreciate the fine work of the staff in making this happen. Top Notch!!!"
Javier from San Juan, PR
Stayed 1/02/08-1/08/08
"Being with 1st time children skiers 6 and 9 yrs old, we wanted to be close to the village lift. Your people gave us Slopeside 31A-B!!! Simply fantastic!!! The bad news is that we'll never settle for less in our next winter vacation trip to Smugglers'."
Jill from Thornhill, ON
Stayed 1/01/08-1/05/08
"My family and I and the friends my kids brought along have been talking about Smugglers' since we returned home. There was something for everyone, the customer service was second to none and the conditions were fabulous. I would highly recommend your resort. We loved it."
Donald from Orangeville, ON
Stayed 1/01/08-1/03/08
"Lifts are definitely older, but seem to work well. Operators are very patient, even at the end of a long, cold day - much appreciated."
Thelma from Brighton, UK
Stayed 12/31/07-1/06/08
"Great family entertainment. My youngest loved the Funzone and Billy Bob Bear and Mogul Mouse."
Barbara from Shrewsbury, NJ
Stayed 12/30/07-1/05/08
"Overall A+ for customer service, from beginning to end."
Paul from Clinton Township, MI
Stayed 12/30/07-1/04/08
"This was a very good vacation for our family. We have many happy memories of it! Thanks!"
Carla from Westfield, NJ
Stayed 12/26/07-1/01/08
"We liked so much the Hearth and Candle (near the village center area) restaurant that we used it every night for dinner or take out."
Penny from Lutz, FL
Stayed 12/21/07-1/07/08
"As soon as you enter your condo you feel relaxed.
Mary from Highland Park, IL
Stayed 12/21/07-12/26/07
"First, let me say that your staff were the most genuinely friendly and helpful that we have ever encountered.
Sharon from Titusville, FL
Stayed 12/20/07-12/26/07
"[Our] Sterling [home] was quite out dated & well used, but still we were comfortable-we did book at the last minute & were thankful to get a place. We know to book earlier to get a newer updated construction."
Tracy from Commerce Township, MI
Stayed 12/08/07-12/14/07
"Our kids loved camps and learned more than we could have hoped. Roy was a fabulous instructor - my son adored him, he was patient and helpful, and he was also very accommodating to my husband and I with our questions on my son's skiing and what we could do to continue to help him at home, etc."
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Stayed 3/31/08-4/05/08
"The Owls building was beautiful, very clean, and well kept."
Wendy from Bridgewater Corners, VT
Stayed 3/30/08-4/02/08
"We got a glorious sunny warm day one day, and a powder day in the woods the next. Skiing fresh powder up to our knees on March 30 with both our kids will be one of our all time hightlights from Smuggs."
Pamela from Mattapoisett, MA
Stayed 3/27/08-3/30/08
"My now five year old daughter stayed at Treasures when she was 2-1/2. I was so impressed with the facility and staff then, that I had no hesitation in dropping off my 5 month old triplets during this vacation."
Cara from Lambertville, NJ
Stayed 3/25/08-3/31/08
"Ski mountain very well run. Reminded me of visits to Crested Butte, CO."
Kelly from Somerset, NJ
Stayed 3/22/08-3/27/08
"Fantastic; great to be outside, breathing the air and exercising as opposed to what we usually do: go south, lay out on a beach, sunbathe and eat too much!"
Kathy from Strongsville, OH
Stayed 3/22/08-3/27/08
"This was my first time at a ski resort. I liked the casual atmosphere and close proximity to lifts and services for my children."
Malina from Pennington, NJ
Stayed 3/21/08-3/25/08
"Our experience booking this vacation was great. The only issue we had was that we could not be told what accommodation we would have until arrival. Since this was our first visit to Smugglers' Notch, we would have liked a bit more information on our accommodations prior to arrival. Also, 6 pm is very late for check-in time, especially for us, as we had a 21 month old baby."
Tammy from Ridgeland, MS
Stayed 3/17/08-3/22/08
"It was the perfect vacation. We were picked up by the shuttle and never had to leave the resort. We had plenty to do while we were there and all 5 of us learned to ski! We made many memories."
Lea from Chicago, IL
Stayed 3/16/08-3/22/08
"Overall, we thought Smuggs was brilliant."
Mary from Fairfax, VA
Stayed 3/16/08-3/21/08
"I cannot say enough about the tirelessness, patience, and overall quality of this staff. If there is any reason for people to choose Smugglers' over any other resort it is for the kids' camp programs. All of my kids are first time skiers, and they were ALL enthusiastic about going each morning to their respective camps."
Maura from Basking Ridge, NJ
Stayed 3/16/08-3/21/08
"Location was everything for us. [Our Mountainview] home was in good shape considering it was one of the first built a smuggs."
Mark from Grantham, NH
Stayed 3/16/08-3/21/08
"We were given incorrect information on where my son's Discovery camp was meeting, which caused a bit of a stressful first morning of skiing. Other than that, everything was great."
Christine from Glenmoore, PA
Stayed 3/16/08-3/21/08
"I had to make several calls to see if the room we wanted was available and to switch dates because of my children's spring sports schedules - ever time I was dealt with efficiently and patiently. Nice experience."
Marc from Gorham, ME
Stayed 3/16/08-3/21/08
"Kiri and Jess were great at working with my very shy 3 year old daughter. By the 3rd day she was riding the chair lift and having a great time!"
Eric from Camp Hill, PA
Stayed 3/16/08-3/21/08
"Everyone was extremely polite and helpful. Surprisingly, since it was so busy. I didn't expect the extra service we received."
Melissa from Dresher, PA
Stayed 3/14/08-3/20/08
"Our kids weren't sure that they wanted to take lessons, but they loved every minute of the lessons. I can see why parents would want their kids to have such a fun and educational experience."
Scott from Cohoes, NY
Stayed 3/14/08-3/16/08
"It was a long drive, but worth it."
Scott from Cornwall, ON
Stayed 3/09/08-3/15/08
"I love your hill. I was here over 20 years ago. It was good to come back."
David from Toronto, ON
Stayed 3/09/08-3/14/08
"We had an excellent time. My kids are both asking to come back next year."
William from London, ON
Stayed 3/08/08-3/16/08
"We love vacation ownership. We have actively used RCI for years."
Jayne from Donaldson, ON
Stayed 3/08/08-3/14/08
"We have only been skiing for 2 years but the skiing was better than we had envisioned and the view from Madonna was breathtaking."
Scott from Sharon, MA
Stayed 3/08/08-3/14/08
"Love the Resort Social Functions. Thanks. All your extra activities always make us feel like it sets Smuggs above the rest.... lots of ways to enjoys ourselves together."
Julie from Toronto, ON
Stayed 3/08/08-3/13/08
"There is one sign that is broken on Thomke's run where the trails diverge. As a "blue run" skier we waited until someone came along that could tell us which run would be a blue run from that point. Otherwise we were blown away by the experience of skiing at the resort!"
Michelle from Hoboken, NJ
Stayed 3/05/08-3/09/08
"Treasures and it's staff are quite simply exceptional. They are the standard against which all other day care centers should be measured."
Gina from Port Orange, FL
Stayed 3/02/08-3/09/08
"We're still very happy with our [Sycamores] purchase and enjoy speaking to other owners as well as telling non-owners how great Smuggs is."
Katherine from Cheshire, CT
Stayed 3/02/08-3/09/08
"Some minor issues were taken care of very promptly, I appreciated that. The chocolate clinic/class was expensive for the product. Enjoyable, went in bad weather, not a program to miss skiing for though."
Deborah from Montreal, QC
Stayed 3/02/08-3/09/08
"Thrilled to see they are selling gluten-free foods in the Country Store."
Kimberly from Ashburn, VA
Stayed 3/02/08-3/07/08
"One of the reasons we chose Smuggs for our Winter vacation this year is that our kids had such a great time in the Summer Camp at Smuggs in 2006. We were not disappointed! Our four year old skied for the first time; the Cookie Race was a hit! Our seven year old daughter and seven year old niece had loads of fun in Ski School and even our skeptical fifteen year old (who has been skiing since he was not quite three) learned something new in his Notch Squad lesson! Keep up the good work!"
Kyle from Nashua, NH
Stayed 3/01/08-3/04/08
"The pool and Fun Zone made this vacation for us and our two year old daughter. It really was a family vacation and that's what sets it apart! I also really enjoy Nordic skiing and it was nice to be able to do some, in addition to the downhill and snowboarding."
Marianne from West Hempstead, NJ
Stayed 2/29/08-3/05/08
"We stayed in an older Riverside condo to be closer to the children's activities. The condo and building were a bit tired and in need of updating. Not our usual standard of travel but did not impact the purpose of the trip - fun & skiing!"
Fran from Porstmouth, NH
Stayed 2/28/08-3/02/08
"Wonderful, thanks for some great memories. Your ski instructors had our little ones skiing and snowboarding with confidence. What a great winter family getaway. It truly is the Disney Land of the North!"
Danny from Lanoka Harbor, NJ
Stayed 2/27/08-3/02/08
"We had the best weather ever, snowing 3 of 4 ski days, conditions were awesome, best glade skiing I have ever experienced in 20 years of skiing. Mountains are diverse and great for all levels of skiers. Truly a great place!"
Frank from Stone Harbor, NJ
Stayed 2/26/08-2/28/08
"We have visited Killington, Okemo, Snowbird, Brighton, Canyons, Deer Valley and Stowe. Each one has wonderful features, but when it comes to the total package for our family, Smuggs is always on the top of the list. Keep up the great work!"
Dave from Waterloo, QC
Stayed 2/25/08-2/27/08
"Outstanding family value. Great mountains & beginner slope(s). Superb instructors. Peerless facilities - most notably Treasures."
Carroll from Norwalk, CT
Stayed 2/24/08-3/02/08
"Your pre-trip booklet is the best. We brought our dogs and boarded them at Golden Farms and it was an excellent choice. Really appreciate your packing list."
Kathleen from Niantic, CT
Stayed 2/24/08-3/01/08
"The rental staff was wonderful with our children. This was really appreciated after a long days drive & this being our girls' (ages 3 and 8) first time on skis. The girls were really pumped when we left the rental shop. My husband also rented and was pleased with his equipment!"
Erika from Needham, MA
Stayed 2/23/08-3/01/08
"Fantastic!!!! At first I thought they were expensive to put both my kids in [ski school], but they were worth it! My kids learned to ski, loved it and the staff was great! I have already highly recommended it to my friends at home!"
Shane from Norwich, CT
Stayed 2/23/08-3/01/08
"Great family resort which has something for everyone. The ski instructors are top notch, second to none!"
Robert from Maplewood, NJ
Stayed 2/23/08-3/01/08
"Employees at Smugglers' know the meaning of service orientation. Everyone was helpful in whatever questions were posed."
Debbie from Beesleys Point, NJ
Stayed 2/23/08-2/29/08
"Everyone was great! Everyone was wonderful! All employees worked together to make this one of the greatest vacations I have had."
Gretchen from Webster, NY
Stayed 2/23/08-2/27/08
"I cannot say enough about Treasures! I am a pediatrician mother of 3 who has never put a kid in daycare before. We left our 2 year old there and felt so comfortable with the care he received. He has lots of food allergies and difficulty with transitions, and the staff went out of their way to help us and get to know him. We wish we had a Treasures back home!"
Jennifer from Wilton, CT
Stayed 2/21/08-2/24/08
"I remembered booking my son into ski school and my daughter into Treasures; when I arrived I found that neither had been done. It was easily rectified, however."
Tom from Mahwah, NJ
Stayed 2/18/08-2/24/08
"Equal to or better than our trip to Disney last year."
Jonathan from New York, NY
Stayed 2/18/08-2/22/08
"[Ski school] staff was excellent. Best thing about the resort is the friendliness of the people working there."
Joseph from New Britain, CT
Stayed 2/18/08-2/22/08
"Everyhting was flawless. It worked like a well-oiled machine."
Heather from Wellfleet, MA
Stayed 2/17/08-2/24/08
"We luckily got snow during our stay. Also we know Smugglers' Notch is not a high speed place but we do appreciate all you do to keep your trails nice, your parks maintained and your programs running. We feel welcomed even as visitors and helped when needed. We love the family feel and lack of pretence."
David from Fort Lee, NJ
Stayed 2/17/08-2/22/08
"So much to do for everyone, not enough time in day or week."
Chris from Bridgewater, MA
Stayed 2/17/08-2/20/08
"The resort offered a nice get away."
Marykay from Milton, NY
Stayed 2/15/08-2/19/08
"Dec 2006 was the first time we stayed at Smuggs because the online sources rated it #1 on the East Coast for a Family Ski Vacation. We LOVED Smuggs and came back again and will continue in the future. Even though we stayed in an older unit the [Liftside] accomodations far exceeded our expectations. The kids camps were right outside our unit. We literally rolled out of our bed."
Julie from Burlington, CT
Stayed 2/15/08-2/17/08
"AWESOME resort! My first time and I'll definitely return again!"
Glen from Newcastle, ON
Stayed 2/11/08-2/17/08
"We had an amazing time, and look forward to our return. Some areas of Slopeside [accommodations] are looking a bit tired. Updates would be a benifit."
Tammi from Shanty Bay, ON
Stayed 2/11/08-2/14/08
"We were completely at ease having Cyndi and Larry teaching and caring for our daughter while we were not with her. They made her camp days and her visit to Smuggs incredibly memorable!
She skied the Friday and Saturday with us with complete confidence and skill on all of the blue runs and even a few blacks (on all 3 mountains). Mogul Mouse and Billy Bob Bear were awesome... the kids were always looking to give them hugs and high fives! We enjoyed our stay as much as Lisa at reservations said we would!"
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Moriah from Manhasset, NY
Stayed 2/10/08-2/17/08
"Our daughter had a great time learning how to ski with Miss Sharon and Miss Jess in ski school. We were so impressed with the professionalism and enthusiasm the SSU staff showed in working with the children on and off the slopes.
It was so exciting to be able to ski with our daughther at the end of our trip. She already wants to ski again. My adult lesson was okay, but I feel in an awkward position with respect to lessons. I can ski Morse Mountain well. I do not like to ski on ungroomed terrain - my knees just cant take it anymore. However, I find the level 4 lesson to be not challenging. But I am concerned that the Level 5 on Sterling will be too much to handle. Would you ever consider a Level 4 lesson on groomed Sterling terrain?"
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Stephen from Lutz, FL
Stayed 2/10/08-2/17/08
"We are already double owners, summer and winter. Great deal, really glad we joined the family."
Alex from Ashburn, VA
Stayed 2/10/08-2/15/08
"Great family resort and super-friendly staff."
Dave from Caledon, ON
Stayed 2/10/08-2/15/08
"The conditions were great, lessons were fantastic, restaurants were a great value, but the [Nordland] room we stayed in was disappointing."
Michael from Kingston, ON
Stayed 2/10/08-2/15/08
"One [Reservations] staff member went to check a price at the equipment store for me - that exceeded my expectations!"
Laurie from Bowmanville, ON
Stayed 2/10/08-2/15/08
"Offer towels in the pool changeroom so you don't have to remember one from your room. Also - bring back the free adult lessons - I would have benefitted from this... also possibly some introductory lessons/demos at a reduced cost to give you a taste."
Anthony from Douglasville, PA
Stayed 2/09/08-2/16/08
"My timeshare at Smuggs is the best purchase we've every made."
Stephen from Potomac, MD
Stayed 2/09/08-2/12/08
"Fantastic--great accommodations--loved the ski-in/ski-out access, nice people (bus transportation folks, wait staff at restaurants), terrific terrain."
John from Southborough, MA
Stayed 2/08/08-2/15/08
"We only spent one day downhill skiing. The rest of the time we were XC skiing at the Nordic Center. Zeke was great. We had several snowfalls while we were there and he got out and kept the trails groomed, which was very important to our skiing enjoyment. Great job!"
Kevin from County Cork, Ireland
Stayed 2/08/08-2/15/08
"Excellent. We travelled from Europe because a) guaranteed snow, b) great value, and c) child-friendly. We'll be back."
Tyceoad from Shelton, CT
Stayed 2/08/08-2/11/08
"All of the guests in our group can not believe the value, quality and shear magnitude of the accommodations."
Sharon from Marlborough, CT
Stayed 2/08/08-2/10/08
"In an increasingly complicated world, dealing with Smuggs either on-line or by phone is so blessedly simple and easy. Great to have front desk staffed 24 hours."
Christine from Williston Park, NY
Stayed 2/03/08-2/10/08
"Scott gave us our [Vacation Ownership] presentation, which truly lived up to it's "no pressure" tactics. He was informative, and was able to give us specific and appropriate info. Although I am not sure if the timeshare is for us, I would still consider it."
Marion from Oshawa, ON
Stayed 2/03/08-2/10/08
"Greate ski instructors for group lessons; ski trails well taken care of; great lunch meals (Green Peppers); great accommodations; great evening social activities."
Peter from West Hartford, CT
Stayed 2/03/08-2/06/08
"I was impressed with the improvements to the FunZone since we visited in February 2007. Smuggs TV weather was not kept up-to-date while we were there."
Kathy from Coventry, CT
Stayed 2/03/08-2/04/08
"My kids said they didn't want to take lessons, but after the first lesson they loved it and went again and again...."
Shannon from Belchertown, MA
Stayed 2/03/08-2/04/08
"I was pleasantly surprised by the quality of the mountain. Skiing in the NE is getting a bit boring and Smuggs provided greater challenge and fun than I expected. I would like to explore more."
Karen from Rockland, ME
Stayed 2/02/08-2/09/08
"The family atmosphere is fun. We always have too many things we want to do in just one weeks time."
Kathy from Clemmons, NC
Stayed 2/02/08-2/05/08
"One of our best family vacations ever!"
Cynthia from Sayville, NY
Stayed 2/01/08-2/04/08
"My 20 year old thinks Smuggs terrain park is the best he has been to. Quite a compliment!"
John from Washington, DC
Stayed 2/01/08-2/03/08
"Fantastic. Very impressed with the quality and diversity of your programs for all ages of the family on and off the slopes. That totally makes up for the antiquated lifts and somewhat older physical infrastructure."
Brenda from Ottawa, ON
Stayed 1/31/08-2/04/08
"Our expectations were met because we have been there many times in the past and now expect excellent service, which we got this time too."
Marcelo from Brooklyn, NY
Stayed 1/31/08-2/04/08
"Our [Owls] accommodations were great, and we enjoyed the skiing, the ski lessons, the tubing, the fun zone, the north hill pool, the ice cream shop, and the shuttle service."
William from Mount Sinai, NY
Stayed 1/31/08-2/02/08
"[Reservations] representatives were very helpful in arranging a vacation that fit my needs."
Andrea from Newmarket, ON
Stayed 1/30/08-2/03/08
"Great! It was a lot of fun! Hills well groomed and spacious clean rooms."
Kimberly from Marshfield, MA
Stayed 1/27/08-2/03/08
"Everyone went out of their way to make sure everything was just as we wanted. Our just 3 year old son wasn't ready for Discovery Dynamos so they transferred him easily and with no addition cost to the Treasures program where he thrived and learned to love his skis!"
Melinda from Sparta, NJ
Stayed 1/27/08-2/02/08
"The Top of the Notch snowshoe adventure was the best night I can remember on a vacation. What a fun evening!"
Gary from Hendersonville, NC
Stayed 1/25/08-2/01/08
"I forgot to get a tee-shirt and when I got home was so upset so I called the [3 Mountain Outfitters] store and spoke to Nichole and she found the shirt I wanted, took the order and sent it to me. I received it today. Can you believe that?!"
Thomas from Rahway, NJ
Stayed 1/25/08-2/01/08
"The snowmakers and grooming staff did a great job of recovering from some bad weather. Glades were awesome, mountain and trails were the best, but your lifts need a serious upgrade..."
Keith from Bridgewater, NJ
Stayed 1/25/08-2/01/08
"Had rain/freezing rain one day [that] killed conditions, but groomers did a good job getting them skiable."
Steven from Staten Island, NY
Stayed 1/25/08-2/01/08
"Your boot guy is amazing! Worth the trip just for him!! Thanks Burt!"
Nicole from Smithtown, NY
Stayed 1/25/08-1/29/08
"Our [Liftside] unit was so homey and comfortable. The location was super. We literally hopped out the back door and into our skis. The lift and village were right there. So convenient especially with small kids."
Gary from Brookline, MA
Stayed 1/25/08-1/27/08
"Very nice unit, nice village, helpful staff."
Matt from Albany, NY
Stayed 1/25/08-1/27/08
"Awesome weekend. Very accomodating staff."
Richard from Holbrook, NY
Stayed 1/25/08-1/27/08
"Great terrain, friendly staff, outdated lift system."
Jen from Burlington, VT
Stayed 1/25/08-1/27/08
"We had such a GREAT weekend at Smuggs. We truly loved every bit of it...the weather was great, the snow was fresh and the accommodations were absolutely perfect. We felt like we were hours away from Burlington...no computers, no Iphones & no laundry...just a perfect weekend away with friends & family."
Margaret from Ft. Meyers, FL
Stayed 1/24/08-1/28/08
"Before arriving I read a comment that the resort needed some TLC. I found that not to be true."
Jennifer from Beaconsfield, QC
Stayed 1/23/08-1/26/08
"Excellent resort, great attention to details, nice people."
Vanessa from Harvard, MA
Stayed 1/23/08-1/26/08
"Great Family Mountain! The lift operators and ski camp folks made it a fabulous time!"
Khristine from Ludlow, MA
Stayed 1/22/08-1/26/08
"My husband was crazy for your Glades trails. Loved the mountain; disappointed in slow, old lifts, though."
Magda from Centerport, NY
Stayed 1/21/08-1/26/08
"Just being at Smuggs was relaxing! After a day of skiing I would first relax with a pint of Prohibition Ale. Then we had an early dinner and went to the Ben & Jerry's. After we went to the pool, funzone or ice skating."
David from North Branch, NJ
Stayed 1/21/08-1/26/08
"We were in and out of the rental shop in a flash!! The service was excellent."
Urszula from Robbinsville, NJ
Stayed 1/20/08-1/26/08
"Love the [Falcons] condo. Wish it was a better trail connection between the village and the Sterling
lift."
Lisa from Canton, CT
Stayed 1/20/08-1/26/08
"Our 9 & 7 year old boys really enjoyed the Log Jam Terrain Park. It was the perfect level for them to experience."
Jim from Millersville, MD
Stayed 1/20/08-1/25/08
"Our [Trailside Executives] condo was very spacious and comfortable. We had a great time. Conditions were perfect! It was like being out West! We had lots of snow!"
Karen from Canton, CT
Stayed 1/19/08-1/26/08
"You really need to consider a high speed quad for Morse."
Katherine from Amhurst, MA
Stayed 1/18/08-1/21/08
"We were surprised to discover that no regular housekeeping was offered, but [our Trailside Highlands home] was in beautiful shape."
James from Avon, CT
Stayed 1/18/08-1/21/08
"Outstanding! Location of [our Willows] home was great and kids' programs were fantastic."
Jeanne from Hollywood, FL
Stayed 1/17/08-1/22/08
"[Our Mountainview home was] a little outdated, but convenience of location to kids camp and lessons outweighed quality for us."
Maria from Treasure Isle, FL
Stayed 1/17/08-1/22/08
"I liked the flexibility to change from ski [rental] package to snowboard for my sons without much financial burden. For this reason I have recommended the resort to many friends."
Debbie from North Bellmore, NY
Stayed 1/17/08-1/22/08
"All [Guest Service Desk] staff members were kind, courteous and helpful. They all went out of their way to make our stay outstanding!"
Tamara from Hudson, MA
Stayed 1/17/08-1/22/08
"The kids had a great time so we had a great time."
Robyn from Mt. Pleasant, SC
Stayed 1/16/08-1/21/08
"[We took our kids out of school] to experience winter and skiing. They are both "A" students and missing a few days does not hurt their grades."
Josie from Miramar, FL
Stayed 1/12/08-1/19/08
"Clean and comfortable, but smelled a bit dated. A scented candle took care of it. Other than that the [Liftside] accomodations were great. Comfortable & roomy. A couple more pillows would have been nice."
Kim from Allendale, NJ
Stayed 1/12/08-1/19/08
"Camp was excellent way to introduce children to skiing; couldn't believe that my 4 1/2 year old was up riding the chair and skiing the mountain with turns all in the space of a week - highly recommend to all my friends."
Claudia from Red Bank, NJ
Stayed 1/12/08-1/16/08
"I felt very comfortable letting my younger skiers have a little more freedom after noticing how many Smuggs employees [are] on the mountain."
Matt from Locust Valley, NY
Stayed 1/11/08-1/16/08
"[The] groomers did a great job considering the thaw you just had...what was open had great coverage and was fast. We were disappointed that the glades, Robins Run, etc. weren't open, but that's not your fault."
Moira from Florence, MA
Stayed 1/11/08-1/16/08
"Smuggs always have courteous and helpful people manning their phones."
Keith from Dumont, NJ
Stayed 1/11/08-1/15/08
"Family oriented; cared about the customer."
Huong from Toronto, ON
Stayed 1/11/08-1/14/08
"Excellent family ski destination."
Dianne from Kittery Point, ME
Stayed 1/11/08-1/14/08
"Village concept and multiple activities to please all within walking distance - the only such spot in New England."
Marguerite from Fairfield, CT
Stayed 1/11/08-1/14/08
"Lessons were good. It's just hard getting one child for lessons at Sir Henry area and another child to Sterling at the same time. The staff was very good about changing lesson times without a problem."
Erik from Needham, MA
Stayed 1/10/08-1/14/08
"[Our Riverside home was] fine - not the most luxurious but plenty sufficient for our needs."
Michael from Barrington, RI
Stayed 1/10/08-1/14/08
"We had a great time. We wish the snow was better, but that is all up to mother nature. We were very happy with the staff and facilities."
Katie from Hanover, MA
Stayed 1/09/08-1/14/08
"Amazing - we have never skied five days in a row and the kids loved their ski school and teachers. The weather was crazy - as only in New England - it rained, snowed and was 60 one day so the conditions were all over the place. But there was always a positive word from all staff members."
Kathleen from Falls Village, CT
Stayed 1/06/08-1/13/08
"We purchased about 15 years ago and it is one of the best investments we ever made. Our children are grown so they do not come to Smuggs with us as often as when they were young but we look forward to bringing our future grandchildren."
Isabelle from Palm Beach Gardens, FL
Stayed 1/06/08-1/11/08
"The Little Dipper room with Jen and the other ladies made my daughter fall in love with daycare. That says how much she loved being there."
DuWayne from Waterford, WI
Stayed 1/06/08-1/11/08
"My wife and I got to spend some time together and cross country ski while the children enjoyed their camp. We also worked out and swam together. It was kind of like a second honeymoon!"
Phrances from Middletown, CT
Stayed 1/06/08-1/11/08
"The instructors for the 3-5 year olds were outstanding. They are patient, professional and excellent at teaching this age group. Pam and Vera were exceptional in their ability to encourage and make my daughter's first ski experience one that she will never forget. They created a lifetime skier in her."
Robert from Hilton Head, SC
Stayed 1/06/08-1/10/08
"The Discovery Dynamos is the best program on the planet! Pam and Vera and Diane and Charlie and all the rest are the best. The adult instructor were also great."
Tim from Charlestown, RI
Stayed 1/04/08-1/06/08
"Skiing was great! Very happy with mountain. This may sound strange but I like the slow double lifts. The big upside is trails are not over-crowded. Other mountains with high speed quads pump so many people up the mountain it's hard to enjoy the trails when most of your focus is on avoiding other skiers."
Chris from Kingston, ON
Stayed 1/03/08-1/08/08
"This is where Smuggs shines. Our children (ages 5 and 11) absolutely love to ski here because of the excellent camps.
In particular this year our daughter graduated from Discovery Dynamos to Adventure Rangers where she was instructed by Larry on Morse Highlands. The kindness, quality, efficiency and professionalism of this instructor cannot be overstated. On the last morning of our visit we skied Morse Highland trails to watch our daughter's progress and were extremely impressed with Larry's approach. This extended even to his interactions with the children under his care during lunch break in the Morse Highlands Lodge. Larry is an asset to your resort and I compliment you and him on working so hard to make our daughter's experience so enjoyable. We will be requesting Larry directly on our return holiday in March!
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John from Lake Worth, FL
Stayed 1/02/08-1/09/08
"My wife and kids learned a great deal and were skiing and boarding in no time. I appreciate the fine work of the staff in making this happen. Top Notch!!!"
Javier from San Juan, PR
Stayed 1/02/08-1/08/08
"Being with 1st time children skiers 6 and 9 yrs old, we wanted to be close to the village lift. Your people gave us Slopeside 31A-B!!! Simply fantastic!!! The bad news is that we'll never settle for less in our next winter vacation trip to Smugglers'."
Jill from Thornhill, ON
Stayed 1/01/08-1/05/08
"My family and I and the friends my kids brought along have been talking about Smugglers' since we returned home. There was something for everyone, the customer service was second to none and the conditions were fabulous. I would highly recommend your resort. We loved it."
Donald from Orangeville, ON
Stayed 1/01/08-1/03/08
"Lifts are definitely older, but seem to work well. Operators are very patient, even at the end of a long, cold day - much appreciated."
Thelma from Brighton, UK
Stayed 12/31/07-1/06/08
"Great family entertainment. My youngest loved the Funzone and Billy Bob Bear and Mogul Mouse."
Barbara from Shrewsbury, NJ
Stayed 12/30/07-1/05/08
"Overall A+ for customer service, from beginning to end."
Paul from Clinton Township, MI
Stayed 12/30/07-1/04/08
"This was a very good vacation for our family. We have many happy memories of it! Thanks!"
Carla from Westfield, NJ
Stayed 12/26/07-1/01/08
"We liked so much the Hearth and Candle (near the village center area) restaurant that we used it every night for dinner or take out."
Penny from Lutz, FL
Stayed 12/21/07-1/07/08
"As soon as you enter your condo you feel relaxed.
If you are in a vacation share [home] of some type, it looks as good in year 5 as it did the first time you saw the model. Then of course the Smuggs full time staff make you feel at home right away, like they are glad to see you. Our family has moved often in the past 15 years and our 2 oldest children are now in college, working and don't come home often, but every Christmas we all meet at Smuggs. We could use our RCI points and go almost anywhere else but Smuggs is now home to them. We ski like crazy, work out in the North Hill club house, eat and just look out at the mountains and we all relax and let go."
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Mary from Highland Park, IL
Stayed 12/21/07-12/26/07
"First, let me say that your staff were the most genuinely friendly and helpful that we have ever encountered.
The welcome packet would have been nice to get in the mail, so we could plan some things ahead of time. Upon arrival, we were so busy skiing that we missed a few things. Also, it was kind of confusing getting the kids to where they had to be the first day. I don’t know if there is a more clear way to inform parents of the routine of getting the kids where they need to be with all their papers filled out, etc. I know it was in the packet, but I didn’t see it until the second day. This is probably more a function of me being disorganized and having 6 kids to get to different places than any fault of yours. Also, the staff were unbelievably helpful in helping me find where to go and switching the kids from morning to afternoon lessons. We are used to grumpy and sullen responses to special requests that we expected our problems to be handled in a problematic manner. However, we found your staff to be genuinely interested in helping out and without even a trace of grumpiness; quite the opposite, they actually seemed to enjoy helping us. This was such a different experience for us, that we wondered if we had gone to another planet rather than to Vermont. THANK YOU!"
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Sharon from Titusville, FL
Stayed 12/20/07-12/26/07
"[Our] Sterling [home] was quite out dated & well used, but still we were comfortable-we did book at the last minute & were thankful to get a place. We know to book earlier to get a newer updated construction."
Tracy from Commerce Township, MI
Stayed 12/08/07-12/14/07
"Our kids loved camps and learned more than we could have hoped. Roy was a fabulous instructor - my son adored him, he was patient and helpful, and he was also very accommodating to my husband and I with our questions on my son's skiing and what we could do to continue to help him at home, etc."
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