This information relates to September 3 - October 14, 2013.
Our Guests Want to Know - Frequently Asked Questions
"Where do we check-in?"
As you turn into our Resort from Route 108 bear right and proceed to the parking lot on your left. Follow the signs for Guest Registration and Information. Walk under our Welcome Sign. The Guest Service Desk is located in The Village Center building behind the Clock Tower. Please check-in as soon as you arrive in the Resort, and then enjoy our facilities. Expect to be in your condominium home after 5:00 pm.
"What supplies will be in my Village Home?"
Homes are prepared for your arrival with bath towels, linens, blankets and pillows. Your condominium will also have hotel size bars of bath soap, toilet paper, paper towels, dish towels, dish soap, sponges and trash bags.
The kitchen in your Village Home includes pots, pans, plates, glasses, silverware, cooking utensils, a toaster and an auto-drip coffeemaker. All Village Homes (studio and larger) have a stove and refrigerator. All Village Homes either have a stacking washer and dryer or have access to a washer and dryer in the building. Private rooms do not have a kitchen.
"Are towels provided at the pools?"
You are welcome to use the bath towels from your Village Home, but most people prefer a larger beach towel. We suggest that you bring along a beach towel from home to use at the pools and waterslides. There are no towels provided at any of the aquatics facilities.
"Are BBQ grills available?"
There are charcoal BBQ grills with picnic tables placed conveniently throughout the Resort. Smugglers’ Notch is concerned with our Vermont environment, therefore, lighting fluid is not allowed. Our Country Store sells pre-treated charcoal and selected meats for your convenience.
"Does my accommodation provide a hair dryer?"
We suggest you bring your hair dryer from home. In case you forget, hair dryers are available for sale at The country Store.
"Is the road between Stowe & Smugglers' Notch open?"
Route 108 through historic Smugglers’ Notch Pass is very steep and winding. This 4 mile stretch of scenic road connects Stowe and Smugglers’ Notch Resort. We suggest using caution when driving through “The Notch”. Although this road is open from mid-May through mid-October, it is closed in the Winter, and closed year round to motorcoaches, motor homes and commercial vehicles. Directions
"What cell phone service can I get?"
Reliable cellular service is available for Unicel and Sprint. Other carriers are not as reliable from within the Resort. Calling cards are available for purchase at the Country Store.
"What do we do if it rains?"
Most of our programs still operate during inclement weather. For your convenience, we also provide local day trip information and rainy day itineraries, available at the Guest Service Desk.
Monthly Average Temperatures
Make your reservation and don't worry — there's no risk of losing your deposit. A $250 deposit is required at the time your reservation is made. Second deposit of 50% of the estimated charges is due 45 days prior to the day of arrival.
Deposits will be refunded on cancellations received 7 days or more prior to your scheduled arrival. Other cancellation deposits will be credited to future reservations within two years! Full payment is due two weeks prior to arival. All rates payable in US Funds.
Traveling to & from Canada
Beginning June 1, 2009, U.S. and Canadian citizens 19 years and older who enter the U.S. at land and sea ports of entry from within the Western Hemisphere will need to present government-issued photo ID, such as an enhanced driver's license or a passport as proof of identity. Children age 18 and under will be able to enter with proof of citizenship. Verbal claims of citizenship and identity alone will not be sufficient to establish identity and citizenship for entry into the United States.
U.S. resident aliens will also need a Green Card.
All other foreign country residents will need their valid passport with I94 document. If you are crossing the American/Canadian border and do not have your I94 document with you, you will need your valid passport and a visa. There will be a nominal fee to prepare the I94 documentation for you.
• Highs speed wireless internet service(WiFi) is available in most of our homes. Multiple users in the same home may connect simultaneously once you establish your account. $10 for one day and $30 for one week. The service supports both the 802.11b and 802.11g wireless standards and the two major VPN Clients: VPN Pass-through and VPN NAT Traversal type connections. The wireless network is accessed by simply starting up your internet browser and following the directions on screen. If your Laptop Computer is not equipped with a Wireless Card, you may purchase one at our Country Store. The following home does not have WiFI access: Sterling 3.
• Modem dial-up service offered through Power Shift Online is available in all condominium homes. To arrange for this service, please call Power Shift directly at 1-877-949-7767. Be sure to reference Smugglers' Notch Resort and the dates of your stay, $9.95/week.
Business Center & Online Services
Our Business Center, located in The Meeting House, offers access to the Internet for those guests who need to stay connected while on vacation. Choose the service you need, the time you want and easily pay for it with a credit card.
Your self-housekeeping accommodation is prepared for your arrival with towels, linens, bath soap, and most paper supplies. The linens for the fold out sofas are stored in a closet or blanket chest. Linens can be exchanged or additional supplies picked up at the Village Operations Center at designated times and days.
Cots, cribs, bedrails, highchairs, and booster seats are available for rental with advance reservations for a minimal fee. Some king-size beds are made up from two twins. Microwaves and VCRs or DVD players are available in most homes.
Air Conditioning... Due to our mountain location, some of our Vacation Homes do not have air conditioning. Fans are provided to enhance your comfort.
On check-out day please bring your room keys to the key drop at The Guest Service Desk.
Check-in time: After 5:00 pm
Check-out time: Prior to 11:00 am
We ask that you honor these times in order to provide our Housekeeping and Maintenance staffs sufficient time to prepare the condominium for its next occupants. Early check-ins and late check-outs are not available, but you are welcome to use our facilities on your arrival and departure days. Our Guest Service Desk/Check-in area, open from 7:00 am - 11:00 pm daily, is located in The Village Center near the Clock Tower. If you will be arriving after 11:00 pm, please call our Guest Service Desk at 802-644-8851 prior to 11:00 pm.
Cash When You Need It
There is an ATM located in the Clock Tower building at the Smugglers' Notch Village Center. There are also two located in the nearby town of Jeffersonville. These machines service Yankee 24, Plus, Cirrus, NYCE, 24 Hour Access, VISA, MasterCard, Discover, American Express, and Express Club. Not all card services are available at all locations.
Canadian dollars can be exchanged at the Guest Service Desk. The Union Bank can exchange other foreign currency for a fee.
Daily Maid Service
Daily maid service is optional and easily arranged with our Vacation Planning Professionals at a nominal fee based on the size of accommodation. For stays of more than 7 nights, a mid-stay linen change is included.
Mail & Delivery Services
US Postal, Federal Express and UPS pick up each business day. Contact the Guest Service Desk for pick-up times and locations.
In the event of a medical emergency during your stay, you should dial “911” immediately with all available information including location and the patient's current condition. Our switchboard will be contacted, and either Security or the Cambridge Rescue Squad will be dispatched. The Cambridge Regional Health Clinic and Kinney Drugs are located on Route 15 West, approximately 8 miles from Smugglers' Notch Resort. Visits to The Cambridge Health Clinic are by appointment only. Copley Hospital in Morrisville is a 30 minute drive East and Fletcher Allen Medical Center in Burlington is a 45 minute drive West of Smugglers' Notch Resort.
We do not allow guests' pets in The Resort. Pets should be left at home or may be boarded in in nearby Waterville at Golden Brook Farm, (802) 644-5147. There are times, however, when our homeowners in our fully owned rental homes may bring their pets. If you are highly allergic, please let us know, and we will do our best to accommodate your needs.
Should you need to be reached during your vacation, please have your caller phone our switchboard at (802) 644-8851. The call will be forwarded to your accommodation. If there is no answer, all homes are equipped with voicemail. Emergency messages will be delivered. Dial extension 7777 to retrieve your messages. Guest registration is made under one name. Please advise your caller of the name under which the reservation was made.
Outgoing long distance telephone calls from your accommodation require a calling card, a major credit card, collect call or third party billing. Calling cards are available at the Country Store.
Looking forward to your visit! If you have any questions call 1-800-521-0536.