#1 Family Resort in the U.S. independenttraveler.com
Important Vacation Planning Information
Read this before you pack for the best vacation experience.
This information is valid June 15 - September 3, 2018.
We have put together this convenient list of suggestions to help you pack for your most enjoyable vacation ever! Be sure to add your own list of things you want to bring. Keep in mind that most items can be purchased here at Smugglers' at 3 Mountain Outfitters and the Country Store.
Clothing, Footwear & Active Wear Bathing Suit Golf Shoes Hiking Boots Jacket or Sweater Nightwear Pants Rain Gear Shorts Sneakers Sweatshirt Swim Diapers Tennis Shoes Tennis Wear T-shirts Water Shoes
Equipment Baby Backpack Backpack Bicycle/Helmet Day Pack Fishing Pole—(License for ages 15 & older sold nearby) Golf Clubs Hydration pack for hiking Skateboard Stroller Swim goggles Tennis Racquet Water bottle
Additional items for your mountain vacation home: Baby's Needs Baby sunscreen Beach towels Camera/memory card Cell phone/charger Contact Lenses Cosmetics Credit Cards/cash Electronics chargers Eye glasses Games for the ride Hair dryer Laptop/tablet Lip Balm Medications Night light Passport/visa/birth certificate Road Map/GPS* Sewing Kit Shampoo/Conditioner Spare car keys Story books for bedtime Toiletries Toothbrush/Toothpaste Umbrella
Did You Register In Advance For?
American Red Cross Swim Lessons
Cots, pack 'n plays, highchairs, bedrails, & booster seats
Daily maid service
High Adventure Experience Camp (ages 9-17)
Junior Tennis Camp (ages 7-17)
Mountain Biking Camp (ages 9-17)
Survival Camp (ages 9-17)
TREASURES Child Care Center (ages 6 wks-3 yrs)
If you would like to have groceries delivered to your guest room, please complete this order form by entering the quantity of items you would like to receive in the left column. Once you have completed making your selections, please email it to firstname.lastname@example.org or fax your list to 802-644-2713 attention: Country Store, 10 days prior to arrival and well make sure your groceries are waiting for you in your Vacation home upon your arrival! For more information or questions please call 802-644-1196.
Final Payment We require that our guests pay upon arrival in the Resort, before receiving room keys or package inclusions. Please be prepared to pay your package balance at point of check-in with check, cash, travelers checks, MasterCard, VISA, American Express, Carte Blanche, or Discover.
Travel Protection Plan and Lodging Cancellation Policy Our No Risk Deposit Policy allows you to make your reservation today and deposits will be refunded on cancellations received 21 days or more prior to your scheduled arrival. Other cancellation deposits will be applied to a future reservation within the next 2 years!
Accommodations & Housekeeping Services
All of our Village accommodations are privately owned condominium homes. Your self-housekeeping accommodation is prepared for your arrival with towels, linens, bath soap, dish soap, cookware, glassware, dishes and most paper supplies. An alarm clock is available.
Daily maid service is optional and easily arranged with our Vacation Planning Professionals at a nominal fee, based on the size of accommodation. For stays of more than 7 nights, a mid-stay linen change is included.
The linens for the fold out sofas are stored in a closet or blanket chest. Linens can be exchanged or additional supplies picked up at the Village Operations Center at designated times and days.
Cots, cribs, bedrails, highchairs, and booster seats are available for rental with advance reservations for a minimal fee. Some king-size beds are made up from two twins. Microwaves and DVD players are available in most homes.
Air Conditioning... Due to our mountain location, some of our Vacation Homes do not have air conditioning. Fans are provided to enhance your comfort.
Depending on your family's needs and preferences, you might want to consider packing the following:
Check-in time: After 5:00 pm Check-out time: Prior to 10:00 am
Early check-ins and late check-outs for your accommodations are not available, but you are welcome to use our facilities on your arrival and departure days. Our Guest Service Desk/Check-in Reception area is located in The Village Center near the Clock Tower and is open 24 hours a day (Friday-Monday) for your convenience. Check-out later than 10:00 am will result in a late check-out fee. We ask that you observe this check-out time in order to provide our Housekeeping and Maintenance staffs with sufficient time to prepare the condominium for its next occupants.
On check-out day please bring your room keys to the key drop at the Guest Service Desk.
Cash When You Need It There is an ATM located in the Clock Tower building at the Smugglers’ Notch Village Center. There is also one located in the nearby town of Jeffersonville at the Union Bank on Main Street. Canadian Funds can be exchanged at the Guest Service Desk. The Union Bank can exchange other foreign currency for a fee.
Cellular Service Cellular service is available for AT&T, Sprint, Verizon Wireless and T-Mobile. Other carriers may have service, but roaming charges may apply.
Mail & Delivery Services US Postal, Federal Express and UPS pick up each business day. Contact the Guest Service Desk for pick-up times and locations.
On-Demand Village Shuttle The On-Demand Village Shuttle runs daily from 8:00 am - 12:00 midnight throughout the Resort. The Shuttle is convenient for getting kids to camp and visiting our pools, the Country Store and 3 Mountain Outfitters as well as our restaurants, Tennis Center, The Clubhouse, and the Teen Centers.
Pets We do not allow guests' pets in The Resort. There are times, however, when our homeowners in our fully owned rental homes may bring their pets. If you are highly allergic, please let us know and we will do our best to accommodate your needs.
Medical Emergencies In the event of a medical emergency during your stay, you should contact “911” immediately. The “911” operator will dispatch either the Cambridge Rescue Squad or Smugglers’ Security to assist you.
Copley Hospital in Morrisville is a 30 minute drive east and Fletcher Allen Medical Center in Burlington is a 45 minute drive west of Smugglers' Notch. The Cambridge Regional Health clinic (by appointment only) and Kinney Drugs are located on Route 15 West, approximately 8 miles from Smugglers' Notch Resort. Printed directions are available at the Guest Service Desk in case of emergency. Keeping Connected Smugglers’ Notch offers several ways to connect to the Internet.
Computer Connections Wireless Internet Service (WiFi) is available in our Vacation homes. In order to use the service you must purchase an account and register your devices. You will need the Smugglers reservation number, which can be found on your itinerary in your Welcome Packet, in order to establish an account. The cost is $15 for one day and $35 for one week. The wireless network is accessed by simply starting up your Internet browser and following the directions on the screen. It can also be accessed at smuggs-wifi.net Wireless Help Center ext 5100
Business Center Services Our self-serve Business Center offers access to the Internet. Located in the lower level of the Meeting House. $6.95 for 15 minutes. A fee based fax machine (802)644-1230 is available at the Guest Service Desk, $1 per page for outgoing/incoming faxes, the first two pages are free.
Messages Condominium phones have voicemail. To retrieve these messages please dial extension 7777.
In-Resort Calls Dial the four digit extension number from any condominium or house phone.
Out-of-Resort Calls Dial 9-0, area code and the number. All of these calls must be charged to a calling card, credit card or a third party. There is no charge for toll-free calls. Long distance calls can be made using pre-paid calling card, or by calling 1-800-CallAtt and charging to a credit card.
Calling In To The Resort Dial (802)644-8851 and follow the prompts to either speak with an operator or enter a specific extension.
Text Messages Text the word Smuggs to (855)421-2279 to receive the most up-to-date information on great deals, special programs, and scheduling or location changes! You will receive information/alerts from Smugglers Notch Resort. Get 10+ messages per week. Text HELP for help. Text REMOVE to cancel. Msg & Data rates may apply. Collected data is private and will not be sold or shared with any other third party. Our Guests Want to Know - Frequently Asked Questions
“Where do we check-in?” As you turn into our Resort from Route 108 bear right and proceed to the parking lot on your left. Follow the signs for Guest Registration and Information. Walk under our Welcome Sign. The Guest Service Desk is located in the Village Center building behind the Clock Tower. Please check-in as soon as you arrive in the Resort, and then enjoy our facilities. Expect to be in your condominium home after 5:00 pm.
"What supplies will be in my Village Home?” Homes are prepared for your arrival with bath towels, linens, blankets and pillows. Your condominium will also have hotel size bars of bath soap, toilet paper, paper towels, dish towels, dish soap, sponges and trash bags.
The kitchen in your Village Home includes pots, pans, plates, glasses, silverware, cooking utensils, a toaster and an auto-drip coffee maker. All Village Homes (studio and larger) have a stove and refrigerator. All Village Homes either have a stacking washer and dryer or have access to a washer and dryer in the building. Private rooms do not have a kitchen.
“Are towels provided at the pools?” You are welcome to use the bath towels from your Village Home, but most people prefer a larger beach towel. We suggest that you bring along a beach towel from home to use at the pools and waterslides. There are no towels provided at any of the aquatics facilities.
“Are barbecue grills available?” There are charcoal barbecue grills with picnic tables placed conveniently throughout the Resort. Smugglers’ Notch is concerned with our Vermont environment, therefore, lighting fluid is not allowed. Our Country Store sells pre-treated charcoal and selected meats for your convenience.
“What should I pack my kids for camp?” We recommend you send along a small backpack, sunscreen, water bottle, water shoes, bathing suit and towel, bug spray, a change of clothes, raincoat, sweatshirt, and sunglasses. Please remember to mark all items with your child’s name. We advise that your child wear sturdy shoes (not sandals) to camp and bring along water shoes for water play only.
“How do I check my child into camp?” At lodging check-in you will receive a registration card for each child. Each card must be filled out in its entirety. Please bring your camp registration card and report to your child’s designated camp location by 10:00 am, as identified in the Information Guide you will receive at check-in.
* "Is the road between Stowe & Smugglers’ open?” Route 108 through historic Smugglers’ Notch Pass is very steep and winding. This 4 mile stretch of scenic road connects Stowe and Smugglers’ Notch Resort. We suggest using caution when driving through “The Notch.” Although this road is open from mid-May through mid-October, it is closed in the Winter, and closed year round to motorcoaches, motor homes and commercial vehicles. Directions
“What do we do if it rains?” Most of our programs still operate during inclement weather. For your convenience, we also provide local day trip information and rainy day itineraries, available at the Activities Desk, the Clubhouse or the Guest Service Desk.
"What are the area's average temperatures in Summer?"
"How do I travel to & from Canada?"
Beginning June 1, 2009, U.S. and Canadian citizens 19 years and older who enter the U.S. at land and sea ports of entry from within the Western Hemisphere will need to present government-issued photo ID, such as an enhanced driver's license or a passport as proof of identity. Children age 18 and under will be able to enter with proof of citizenship. Verbal claims of citizenship and identity alone will not be sufficient to establish identity and citizenship for entry into the United States.
U.S. resident aliens will also need a Green Card.
All other foreign country residents will need their valid passport with I94 document. If you are crossing the American/Canadian border and do not have your I94 document with you, you will need your valid passport and a visa. There will be a nominal fee to prepare the I94 documentation for you. Looking forward to your visit! If you have any questions call .
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