We’re all in this together, and promise together we will shine.
At Smugglers’ we view our owners, guests, and employee teams as a family. Working together in a landscape of compassion and support, we look out for each other in an ever-changing environment. We value our guests just like family.
We are living in a new day where we face challenges previously unforeseen. We thank you for trusting us to provide safe and sanitary conditions as you visit our beloved mountainside Resort. Our team vows to adhere to strict protocols in an effort to ensure the highest of health and safety standards, just as we expect you to do the same, even before you reach Smugglers' Notch Resort in the Heart of Vermont.
We are showing our respect for the health of your family by wearing a mask at all indoor facilities and any other public spaces where social distancing is not possible unless eating or drinking. We respectfully ask you do the same if you are not vaccinated. Effective May 14, 2021,VT State Governor Phil Scott has made masks optional in all indoor and outdoor public settings provided that you are vaccinated.
We have taken enhanced health and safety measures--for you and your family, our other guests, and our employees. All persons are required to follow all posted instructions while vacationing at Smugglers’ Notch Resort.
The following commitment to health, outlines our expectations for staff and guests alike, and aligns with protocols as outlined by Vermont Occupational Safety and Health Administration (VOSHA) and the CDC:
Our Employee Promise
Shining superior guest service is always coupled with safety, at the forefront of our actions. Interactions will be conducted from a safe distance with all possible precautions in place, including masks.
To ensure our co-workers are also shining we follow guidelines to be safe on the job, to offer a promise for a personal hygiene checklist which includes notifying managers of any travel outside of Vermont with their specific quarantine plan.
Employees will follow daily health updates including temperature checks and will remain home if any noticeable symptoms occur.
Condominiums undergo thorough cleaning procedures, including hospital-grade disinfectants, with extra attention paid to high-touch areas to be clean and shiny.
Our Guest Promise
We expect all visitors to Smugglers’ to arrive in good health while continuing to monitor themselves for the presence of any symptoms. Smugglers’ asks that all guests and employees promise to identify symptoms as they may develop. Visitors are required to wear masks or cloth facial coverings over their nose and mouth any time they are in public spaces, indoors or outdoors, where they come in contact with others from outside their households, especially in congregate settings, and where it is not possible to maintain a physical distance of at least six feet. For more information on Vermont Masks Mandates click here.
Facilities and activities have been modified in accordance with CDC guidelines to ensure guest safety and social distancing requirements, while still offering our guests the opportunity to relax and recreate in the Heart of Vermont.
The safety of our guests, owners, and staff has always been our highest priority and we have always followed a very stringent cleanliness protocol for our lodging accommodations and public facilities. Given the need to control the spread of Covid-19, we have taken additional steps to ensure the safety of our guest, owners, and staff.
We want your visit to Smugglers’ to be as carefree as it can be. With that in mind, we would like to share with you our enhanced cleaning protocols.
We have adopted hospitality best cleaning practices and sanitizing protocols throughout the Resort with particular attention paid to high touch items including television remote controls, bathroom fixtures, door handles and furniture, water faucet handles, in-room telephones, light switches, temperature control panels, and flooring.
We have increased the frequency of cleaning and sanitizing public spaces to include, but not limited to, guest service desk, door handles, public restrooms, ATM, stair hand rails, dining surfaces, and seating areas.
While vacationing in the Resort you will find hand sanitizer stanchions as well as Be Smart, Stay Safe signs at various locations to remind us all to stay home if sick, stay six feet away from everyone, and cloth face coverings encouraged.
Our goal is for you to have a wonderful vacation. Let us know if there is anything we can do to make your stay more comfortable.
Phased Reopening Plan On April 6, 2021, Governor Phil Scott released a reopening guide to help Vermonters and local businesses see the path for a phased return to unrestricted travel, business operations, and event gatherings. The plan was developed by the Department of Health, the Department of Public Safety, and the Agency of Commerce and Community Development and uses vaccination milestones to ensure a safe easing of personal restrictions and continued reopening of the state's economy.
As of May 14, 2021, no quarantine or testing is required to travel to Vermont. Masks and physical distancing is not required if vaccinated; required if unvaccinated. Gatherings indoors may include one unvaccinated person per 50 square feet up to 300, plus any number of vaccinated people. Gatherings outdoors may include 900, plus any number of vaccinated people.
Smugglers’ employees will continue to wear face masks when interacting with guests out of respect to families with children who may not be vaccinated.
The number of families using our programs and facilities will be managed to a “comfortable carrying capacity.” No reservations are necessary to enjoy our pools and water parks, the Ozone located at FunZone 2.0, and our daily activities for families.
Smugglers’ Owners when staying in their Smuggs home, guests staying on our SimplySmuggs Package or Group Vacation Package, RCI, and Wyndham Members, and Vermont residents residing at their Vermont home are Guaranteed Access!
Operational Update - 2021 Summer Children's Programs Our goal is to provide our guests and staff with a safe, fun, and enriching experience. We will not be offering our traditional camps this summer. For summer 2021 we will be offering our Children's Specialty Programs for ages 7-17, the Smugglers' Notch Adaptive Program, and the half-day program for 3-6 year olds. Programs will only be offered Monday - Friday. All programs will operate with essential eligibility criteria in place. We have prioritized sign-ups for Smuggs Owners, guests staying on our SimplySmuggs package, RCI guests, and Wyndham members. CLOSE
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