#1 Family Friendly Resort in the East! - SKI Magazine Reader Survey 2019
Health and Travel Information
Smuggs Update July 27, 2020
We are thrilled to be reopening accommodations on Monday, June 15. This is the earliest date that we are prepared to welcome you and your family to the condominium lodging at the Resort. RCI and Wyndham Exchange guests may begin visiting starting Friday, June 26. Extensive preparation has been underway that will provide an enhanced clean and safe environment for your family -- Keep Smuggs Shining!
The following information contains details that you should be aware of before traveling to Smuggs in order to have a great experience during your stay.
We’re all in this together, and promise together we will shine.
At Smugglers’ we view our owners, guests, and employee teams as a family. Working together in a landscape of compassion and support, we look out for each other in an ever-changing environment. We value our guests just like family.
Summer 2020 is a new day where we face challenges previously unforeseen. We thank you for trusting us to provide safe and sanitary conditions as you visit our beloved mountainside Resort. Our team vows to adhere to strict protocols in an effort to ensure the highest of health and safety standards, just as we expect you to do the same, even before you reach Smugglers' Notch Resort in the Heart of Vermont.
We are showing our respect for the health of your family by wearing a mask at all indoor facilities you may visit and outdoors when social distancing is not possible. We respectfully ask you do the same for our families by wearing your favorite mask. Smuggs will provide masks on the tables at the entry of our public buildings. Effective August 1, 2020, VT State Governor Phil Scott has made masks mandatory in indoor and outdoor public settings where 6 feet of space between people is not possible, with limited exceptions. This requirement will apply to everyone over the age of two-years, except when eating, drinking, exercising or participating in strenuous activity. Additionally, those with medical reasons not to wear a mask will also be exempt; no written documentation will be required in order to preserve the medical privacy of individuals. We thank you in advance for following these guidelines.
We have taken enhanced health and safety measures--for you and your family, our other guests, and our employees. All persons are required to follow all posted instructions while vacationing at Smugglers’ Notch Resort.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and/or death. According to the Centers for Disease Control (CDC) and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
The following commitment to health, outlines our expectations for staff and guests alike, and aligns with protocols as outlined by Vermont Occupational Safety and Health Administration (VOSHA) and the CDC:
Our Employee Promise
Shining superior guest service is always coupled with safety, at the forefront of our actions. Interactions will be conducted from a safe distance with all possible precautions in place, including masks.
To ensure our co-workers are also shining we follow guidelines to be safe on the job, to offer a promise for a personal hygiene checklist which includes notifying managers of any travel outside of Vermont with their specific quarantine plan.
Employees will follow daily health updates including temperature checks and will remain home if any noticeable symptoms occur.
Condominiums undergo thorough cleaning procedures, including hospital-grade disinfectants, with extra attention paid to high-touch areas to be clean and shiny.
Our Guest Promise
We expect all visitors to Smugglers’ to arrive in good health while continuing to monitor themselves for the presence of any symptoms. Smugglers’ asks that all guests and employees promise to identify symptoms as they may develop. We are recommending face masks be worn indoors when physical distancing is challenged.
Facilities and activities have been modified in accordance with CDC guidelines to ensure guest safety and social distancing requirements, while still offering our guests the opportunity to relax and recreate in the Heart of Vermont.
The safety of our guests, owners, and staff has always been our highest priority and we have always followed a very stringent cleanliness protocol for our lodging accommodations and public facilities. Given the need to control the spread of Covid-19, we have taken additional steps to ensure the safety of our guest, owners, and staff.
We want your visit to Smugglers’ this summer to be as carefree as it can be. With that in mind, we would like to share with you our enhanced cleaning protocols.
We have adopted hospitality best cleaning practices and sanitizing protocols throughout the Resort with particular attention paid to high touch items including television remote controls, bathroom fixtures, door handles and furniture, water faucet handles, in-room telephones, light switches, temperature control panels, and flooring.
We have increased the frequency of cleaning and sanitizing public spaces to include, but not limited to, guest service desk, door handles, public restrooms, ATM, stair hand rails, dining surfaces, and seating areas.
While vacationing in the Resort you will find hand sanitizer stanchions as well as Be Smart, Stay Safe signs at various locations to remind us all to stay home if sick, stay six feet away from everyone, and cloth face coverings encouraged.
Our goal is for you to have a wonderful vacation during this very difficult time. Let us know if there is anything we can do to make your stay more comfortable.
The State of Vermont guidelines and restrictions on travel is evolving daily. Please note that Smuggs must follow the prevailing requirements when you arrive. We appreciate your patience as we try to stay compliant with the health and safety considerations provided by the State.
Residents of states outside of Vermont who live in counties across New England and New York (as well as Pennsylvania, New Jersey, Delaware, Maryland, Washington, D.C., Virginia, West Virginia, and Ohio as of July 1, 2020) that have a similar active COVID-19 caseload to Vermont may enter the state for leisure travel without quarantining if they do so in a personal vehicle. Please review the map provided by the Vermont Department of Commerce and Community Development.
Residents of other states who live in a quarantine county or are from any other state outside of New England or New York (or outside of the Northeastern United States as of July 1, 2020), must follow quarantine guidelines: * Travelers arriving to Vermont in a personal vehicle, may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in their home state and enter Vermont without further quarantine restrictions. * Travelers arriving to Vermont via public transportation (plane, train, bus) or from further than a direct car ride would allow may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site).
The Vermont Agency of Commerce and Community Development (ACCD) requires us to ask you to provide either (i) a copy of a Vermont drivers license; or (ii) a signed document attesting you meet the quarantine requirement, have traveled from a county with similar active COVID-19 caseload per ACCD, are an essential/authorized worker, or are a Vermonter. All owners and guests must also complete a health questionnaire. The form will be emailed to you prior to check-in. You can review this Certificate of Compliance here.
Travelers are encouraged to register with the Sara Alert upon arrival in Vermont to get two weeks of daily reminders, to check for common symptons of COVID-19, via text, email or phone from the Vermont Department of Health.
Please note: Any guests that exhibit signs of illness or COVID-19 symptoms upon arrival may not be allowed to check in. If symptoms begin during your stay you must leave and return home if possible. If departure is not possible, you must self-isolate for the remainder of your stay and the Vermont Department of Health must be contacted immediately. CLOSE
We are happy to be open for the summer! We will provide the best customer service, while keeping cleanliness, capacity limits, social distancing, and other State requirements in mind. Thus, the opening dates of our various amenities and programs will be staggered throughout the coming weeks. We will extend hours and days of operation as well as open more venues and activities, if practical, as restrictions are relaxed and occupancy increases over the course of the summer. While this summer will look different than any before, we’re confident that our team is ready to make your Summer vacation outstanding! Starting Friday, June 26, the following operations will be available:
Our goal is always to provide our campers, guests, and staff with a safe, fun, and enriching experience. We have been following updates from the CDC, American Camping Association, Department of Children and Families, the Vermont Health Department. After much deliberation and in alignment with our goals, we have decided that due to the significant unknowns and challenges of our state guidelines we do not plan run our traditional Summer Fun University summer camps, Vermonter Camp or Specialty Camps this summer. The long list of protocols provided by the state will make it very challenging to safely run camps while also providing a great guest experience. CLOSE
We are currently undergoing a winter planning process. Winter related information on our website is subject to change do to health and wellness restrictions in Vermont and the ski industry. We will post more details here about those changes to our normal skiing and riding programs, activities, and amenities. Stay tuned! CLOSE
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